fix problems on ZA Bank [iphone]

—— Run into issues on ZA Bank? Get help pending when official support gets back to you!

ZA Bank

Info:

company: ZA Bank Limited

: https://bank.za.group/en/consulting-feedback

Chat with our AI-based ZA Bank Support

🛠️ Common ZA Bank Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Facial recognition fails to work properly

Fix: Ensure that your face is well-lit and that the camera is clean. Go to Settings > Face ID & Passcode and reset your Face ID. Then, re-registe... ⇲

ZA Bank prompts for credentials every time

Fix: Check if you have enabled 'Remember Me' or similar options in the app settings. If not, enable it to avoid repeated logins. OR Ensure tha... ⇲

Crashes issue

ZA Bank crashes when scanning ID

Fix: Close the app completely and restart it. If the problem continues, try clearing the app's cache by going to Settings > General > iPhone Stor... ⇲

UI issue

Too many features complicate usage

Fix: Familiarize yourself with the app by exploring the help section or user guide, if available. This can help you understand how to navigate th... ⇲

Keyboard issue

Chinese input method disappears during chat

Fix: Check your keyboard settings by going to Settings > General > Keyboard > Keyboards. Ensure that the Chinese input method is added and active... ⇲

Payments issue

Issues with overseas remittance

Fix: Verify that you have entered all required information correctly, including recipient details and currency. Double-check any limits or restri... ⇲

Difficulty in logging into existing accounts

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Account issue

Inability to check balance and transactions

Fix: Ensure that you have a stable internet connection. If the app is not loading, try switching between Wi-Fi and mobile data to see if that res... ⇲

No option to replace bank card easily

Fix: Check the app's settings or account management section for options related to card management. There may be a section for reporting lost or... ⇲

Camera issue

Need for perfect conditions for facial recognition

Fix: Try to use the facial recognition feature in different lighting conditions. Avoid backlighting and ensure your face is clearly visible to th... ⇲