fix problems on My GNP [iphone]

—— Run into issues on My GNP? Get help pending when official support gets back to you!

My GNP

Info:

company: AmerisourceBergen Corporation

: http://www.mygnp.com/AppFAQS

Chat with our AI-based My GNP Support

🛠️ Common My GNP Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Barcode scanner does not work

Fix: Ensure that your camera permissions are enabled for the app. Go to Settings > Privacy > Camera and make sure My GNP is allowed to access the... ⇲

Inaccurate saved prescriptions list

Fix: Manually verify the prescriptions listed in the app against your physical prescription records. If discrepancies are found, you can delete t... ⇲

Notifications issue

No notification for refill status

Fix: Check the notification settings for the My GNP app. Go to Settings > Notifications > My GNP and ensure that notifications are enabled. This... ⇲

UI issue

Difficult to find 'Submit Refill' button

Fix: Familiarize yourself with the app layout. The 'Submit Refill' button may be located in a specific section, such as 'My Prescriptions' or 'Re... ⇲

My GNP interface too large for smaller screens

Fix: Adjust the display settings on your iPhone. Go to Settings > Display & Brightness and try changing the text size or display settings to see... ⇲

Inability to input date of birth

Fix: Check if there is a specific format required for entering your date of birth. Sometimes apps require a certain format (MM/DD/YYYY) to accept... ⇲

No scrolling feature on add prescription page

Fix: Try rotating your device to landscape mode to see if the scrolling feature becomes available. Some apps have different layouts in landscape... ⇲

My GNP is visually appealing but lacks utility

Fix: Provide feedback within the app (if available) about the features you find lacking. This can help improve future updates. OR Explore the... ⇲

Features issue

No auto-refill option

Fix: Check the settings within the app to see if there is an option to enable auto-refill for your prescriptions. This may be located under 'My P... ⇲

No tracking feature for prescriptions

Fix: Check if there is a 'Track' or 'Status' section within the app that may provide updates on your prescriptions. This could be under 'My Presc... ⇲

No ability to call pharmacy from app

Fix: Look for a 'Contact Us' or 'Help' section within the app that may provide the pharmacy's phone number. You can manually dial the number from... ⇲

No history of medications

Fix: Check if there is a 'History' or 'Medication Records' section within the app. This may be located in your profile or under 'My Prescriptions... ⇲

No acknowledgment of refill requests

Fix: After submitting a refill request, check for any confirmation messages or emails. If you do not receive any, try resubmitting the request.... ⇲

No details on prescription status

Fix: Look for a 'Status' or 'Details' section in the app that may provide updates on your prescriptions. This could be under 'My Prescriptions' o... ⇲

Limited self-service options

Fix: Explore all sections of the app to ensure you are aware of all available self-service features. Sometimes options are hidden in menus or sub... ⇲

No chat feature with pharmacist

Fix: Check if there is a 'Contact Us' or 'Help' section within the app that may provide alternative ways to communicate with the pharmacist, such... ⇲

No ability to see last refill date or cost

Fix: Check the 'My Prescriptions' section for any details related to refill history. Some apps may display this information in a sub-menu or deta... ⇲

Support issue

Lack of communication from pharmacy

Fix: Ensure that your contact information is correctly entered in the app. Go to your profile settings and verify that your phone number and emai... ⇲

Installation issue

My GNP frequently requires reinstallation

Fix: Check for any available updates for the app in the App Store. Keeping the app updated can resolve bugs that may cause frequent reinstallatio... ⇲

Bugs issue