—— Run into issues on My Scans, Best PDF Scanner App? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Ensure that you have a stable internet connection. If you are using Wi-Fi, try switching to mobile data or vice versa. Then, open the app, s... ⇲
Fix: Make sure your app is updated to the latest version. Go to the App Store, search for My Scans, and check for any available updates. If an up... ⇲
Fix: Ensure that the document is placed on a contrasting background to help the app detect the edges better. Try adjusting the lighting condition... ⇲
Fix: Check the app's accessibility settings. Go to your iPhone's Settings > Accessibility > VoiceOver and ensure that it is enabled. Then, naviga... ⇲
Fix: After scanning a document, look for a rotate option in the editing tools. Most scanning apps have a feature that allows you to rotate the sc... ⇲
Fix: Ensure that you have a stable internet connection when using the fax feature. If the fax fails to send, try resending it after a few minutes... ⇲
Fix: To cancel your subscription, go to your iPhone's Settings > [Your Name] > Subscriptions. Find My Scans in the list and select it. Tap on 'Ca... ⇲
Fix: Consider using the app's free trial or promotional offers for faxing if available. This can help you save costs while testing the feature.... ⇲
Fix: Check the app's saved documents section to see if the document is stored there. Sometimes, documents may not appear in the main view but are... ⇲
Fix: Restart your device to clear any temporary glitches that may be preventing the app from loading. After restarting, try opening the app again... ⇲