fix problems on NB [iphone]

—— Run into issues on NB ? Get help pending when official support gets back to you!

NB Mobile

Info:

company: THE NATIONAL BANK OF BLACKSBURG

: https://nbbank.com/contact

: nbbank.com

Chat with our AI-based NB Support

🛠️ Common NB Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Missing credit card access

Fix: Check if your credit card is linked to your NB Mobile account. Open the app, go to 'Settings' or 'Accounts', and ensure your credit card is... ⇲

External Transfer/Zelle feature not functional

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for NB Mobile, and check for updates. If an update is ava... ⇲

Frequent login issues

Fix: Reset your password to ensure you are using the correct credentials. Use the 'Forgot Password' option on the login screen to receive a reset... ⇲

Touch ID not working

Fix: Ensure that Touch ID is enabled in the app settings. Go to 'Settings' in the app and look for 'Touch ID' or 'Biometric Login' to enable it.... ⇲

Payments issue

Mobile deposit restrictions

Fix: Review the deposit limits set by your bank. These can usually be found in the app under 'Deposit Limits' or 'Account Information'. Make sure... ⇲

External transfers never work

Fix: Double-check the recipient's information. Ensure that the account number and routing number are entered correctly without any typos. OR T... ⇲

Manual check deposit process

Fix: Follow the app's guidelines for manual check deposits carefully. Ensure you are taking clear photos of the check and that you are endorsing... ⇲

Limited transaction limits for deposits

Fix: Review your account's transaction limits in the app under 'Account Information' or 'Deposit Limits'. Make sure you are aware of these limits... ⇲

Account issue

Inability to view all accounts

Fix: Check if all your accounts are linked to your NB Mobile profile. Go to 'Accounts' in the app and see if any accounts are missing. If so, you... ⇲

Network issue

Connectivity issues

Fix: Check your internet connection. Switch between Wi-Fi and mobile data to see if the app connects properly. If using Wi-Fi, try restarting you... ⇲

Crashes issue

NB crashes during login

Fix: Update the app to the latest version. Go to the App Store, search for NB Mobile, and install any available updates. OR Uninstall and rein... ⇲

Support issue

Customer service unhelpful

Fix: Utilize the FAQ section in the app or on the bank's website. Many common issues are addressed there, which may provide a quicker solution.... ⇲

Updates issue

NB outdated compared to competitors

Fix: Check for app updates regularly in the App Store to ensure you have the latest features and improvements. OR Explore alternative apps tha... ⇲

Bugs issue

Frequent app errors

Fix: Clear the app cache and data. Go to your iPhone settings, find NB Mobile, and select 'Clear Cache' if available. OR Uninstall and reinsta... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

94.6%

Bad experience

3.3%

Neutral

2.1%

~ from our NLP analysis of 1,019 combined software ratings.

Switch to these Alternatives:

Celco Community FCU

First Sentinel Bank

Freedom First Mobile

Member One FCU Mobile

New Peoples Bank Mobile

Xpress by FCB

Skyline National Bank

FNBP Connect

First Bank and Trust Company

Carter Bank Mobile

Private Data NB collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics