fix problems on CareLink [iphone]

—— Run into issues on CareLink? Get help pending when official support gets back to you!

CareLink™ Connect US

Info:

company: Medtronic, Inc.

: https://www.medtronicdiabetes.com/customer-support

Chat with our AI-based CareLink Support

🛠️ Common CareLink Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Insulin notification rate always shows

Fix: Check the app settings to see if there is an option to customize notification preferences. Navigate to the settings menu within the app, loo... ⇲

Doesn’t give alert when low or high sugar for all users

Fix: Ensure that the app has the latest updates installed. Go to the App Store, search for CareLink Connect, and check if an update is available.... ⇲

Background issue

Hard to keep the program open in the background

Fix: Adjust the background app refresh settings. Go to Settings > General > Background App Refresh and ensure that it is enabled for CareLink Con... ⇲

Registration issue

Requires re-registration if closed

Fix: Make sure you are using the latest version of the app, as updates may fix this issue. Check the App Store for updates. OR Try logging out... ⇲

Security issue

Creates a false sense of security

Fix: Regularly cross-check your blood sugar levels with a glucose meter to ensure accuracy. This can help mitigate the reliance on the app alone.... ⇲

Notifications issue

Notifications sent even if condition resolved

Fix: Check the app settings for any options related to notification management. Adjust these settings to reduce unnecessary alerts. OR Conside... ⇲

Repeat notifications are excessive

Fix: Look for a setting within the app that allows you to adjust the frequency of notifications. If available, set it to a less frequent option.... ⇲

CareLink stopped sending phone alerts

Fix: Check your phone's notification settings for the app. Go to Settings > Notifications > CareLink Connect and ensure that notifications are en... ⇲

Settings for repeat notifications not functional

Fix: Try resetting the app settings to default. This can sometimes resolve issues with notification settings not functioning properly. OR Unin... ⇲

Data alerts arrive late

Fix: Ensure that your internet connection is stable, as poor connectivity can delay data alerts. Switch between Wi-Fi and cellular data to test.... ⇲

Slow issue

Lag of about 10 minutes from actual data

Fix: Ensure that your internet connection is stable. A poor connection can cause delays in data updates. Try switching between Wi-Fi and cellular... ⇲

No Face ID for quicker log on

Fix: Check if the app has been updated to include Face ID support. If not, consider providing feedback through the app's support channels for fut... ⇲

No 'remember me' or 'stay logged in' option

Fix: If the app does not have this feature, consider using a password manager to store your login credentials securely and autofill them when nee... ⇲

Constant login issues

Fix: Ensure that you are entering the correct username and password. Use a password manager to help manage your credentials. OR If login issue... ⇲

CareLink does not recognize username/password

Fix: Ensure that you are entering the correct credentials. Use a password manager to help manage your login information. OR If you continue to... ⇲

Compatibility issue

Apple Watch complication not available

Fix: Check the app settings to see if there is an option to enable Apple Watch complications. If not, consider checking for updates that may add... ⇲

CareLink not supported on certain iOS versions

Fix: Check the app's compatibility requirements in the App Store. If your iOS version is outdated, consider updating your device's software. OR... ⇲

Customization issue

No widget option for Home Screen

Fix: Check if the app has been updated to include widget support. If not, consider providing feedback for future updates. OR Use the app frequ... ⇲

No widgets available for quick access

Fix: Check if the app has been updated to include widget support. If not, consider providing feedback for future updates. OR Create shortcuts... ⇲

Installation issue

Frequent need to reinstall or reset app

Fix: Ensure that your iPhone's iOS is up to date, as compatibility issues can cause app instability. Go to Settings > General > Software Update.... ⇲

Network issue

CareLink does not connect to patient data

Fix: Check your internet connection to ensure it is stable. A weak connection can prevent data from syncing properly. OR Log out of the app an... ⇲

Audio issue

Unreliable alert sounds

Fix: Check the app's sound settings to ensure that alert sounds are enabled and set to a volume that can be heard. OR Test your device's overa... ⇲

Sharing issue

Difficult to share information with family

Fix: Explore the app's sharing options in the settings menu. Look for features that allow you to share data with family members. OR As a worka... ⇲

Inability to see partner's sugar levels

Fix: Check the app settings to see if there is an option to connect with your partner's account. Ensure that both accounts are set up for sharing... ⇲