fix problems on Gilt [iphone]

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Gilt - Shop Designer Sales
Info:
company: Gilt Groupe
: http://help.gilt.com
: www.gilt.com
Chat with our AI-based Gilt Support
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Settings issue

Items not listed as returnable

Fix: 1. Review Return Policy: Check the Gilt return policy in the app or on their website to understand which items are returnable. 2. Contact Cu... ⇲

Shipping address changes not processed

Fix: 1. Verify Address: Double-check the shipping address in your account settings to ensure it is correct. 2. Edit Address Before Checkout: If y... ⇲

Shipping address issues during checkout

Fix: 1. Double-Check Address: Before finalizing your order, carefully review the shipping address for any errors or typos. 2. Use Saved Addresses... ⇲

Order cancellations due to address mismatches

Fix: 1. Verify Address: Ensure that the shipping address matches the billing address associated with your payment method. This can help prevent c... ⇲
 
Support issue

Customer service issues

Fix: 1. Use In-App Support: Navigate to the help or support section within the app to find FAQs or chat options for immediate assistance. 2. Emai... ⇲
 
Search issue

Search feature is limited

Fix: 1. Use Specific Keywords: Try using more specific keywords or phrases when searching for items to improve search results. 2. Browse Categori... ⇲
 
Bugs issue

Items disappear from cart

Fix: 1. Log Out and Log Back In: Sometimes, logging out of your account and logging back in can refresh your cart and restore missing items. 2. C... ⇲

Missing parts in orders

Fix: 1. Check Packaging: Sometimes, parts can be hidden in the packaging. Carefully check all packaging materials before concluding that parts ar... ⇲

Inconsistent pricing

Fix: 1. Check for Promotions: Sometimes, prices may vary due to ongoing promotions or sales. Check the app for any current deals. 2. Compare Pric... ⇲
 
Payments issue

Checkout errors

Fix: 1. Check Payment Information: Ensure that your payment information is up to date and correctly entered. Go to your account settings to verif... ⇲

Return shipping fees apply

Fix: 1. Review Return Policy: Familiarize yourself with Gilt’s return policy regarding shipping fees. This can help you understand when fees appl... ⇲
 
UI issue

Final sale items not clearly marked

Fix: 1. Review Item Descriptions: Always read the item descriptions carefully, as final sale items should be noted there. 2. Contact Support: If... ⇲

No product ratings

Fix: 1. Look for Reviews on Other Platforms: If product ratings are not available in the app, check other retail websites or forums for customer... ⇲
 
Slow issue

Slow shipping and processing times

Fix: 1. Check Shipping Options: Review the shipping options selected at checkout. If possible, choose expedited shipping for faster delivery. 2.... ⇲
 
Customization issue

Limited buying options for events

Fix: 1. Check Event Details: Review the event details in the app to see if there are specific buying options or restrictions listed. 2. Explore A... ⇲
 
Installation issue

Gilt prompts to download when already installed

Fix: 1. Restart Your Device: Sometimes, a simple restart can resolve app glitches. Turn off your iPhone and turn it back on. 2. Clear App Cache:... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
97.4%

Bad experience
1.3%

Neutral
1.3%

~ from our NLP analysis of 121,882 combined software ratings.

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 Private Data Gilt collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Browsing History
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics