fix problems on Cortex Cloud [iphone]

—— Run into issues on Cortex Cloud? Get help pending when official support gets back to you!

Cortex Cloud

Info:

company: Neural DSP

: http://cortex-support.neuraldsp.com

: www.neuraldsp.com

Chat with our AI-based Cortex Cloud Support

🛠️ Common Cortex Cloud Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Interface needs sorting/filtering by popularity

Fix: Check if there are any settings within the app that allow you to customize the sorting options. Look for a 'Sort By' or 'Filter' option in t... ⇲

Not optimized for larger screens

Fix: Try adjusting the display settings on your iPhone. Go to 'Settings' > 'Display & Brightness' and check if 'Display Zoom' is set to 'Standard... ⇲

Settings issue

Preset sharing feature disappeared

Fix: Check for any recent updates to the app that may have changed the sharing features. Go to the App Store, search for Cortex Cloud, and see if... ⇲

No required descriptions for presets

Fix: Check if there is an option to add descriptions manually. If the app allows you to edit presets, you may be able to add descriptions yoursel... ⇲

Syncing issue

Sync issues with Nano

Fix: Ensure that both the Cortex Cloud app and the Nano device are updated to their latest firmware and software versions. Check the manufacturer... ⇲

Accessibility issue

Inaccessible for screen readers

Fix: Check the app's accessibility settings. Go to 'Settings' > 'Accessibility' on your iPhone and ensure that VoiceOver is enabled. This may hel... ⇲

Loading issue

Cortex Cloud hangs on loading page

Fix: Try force quitting the app and reopening it. To do this, swipe up from the bottom of the screen (or double-click the home button) to view th... ⇲

Crashes issue

Cortex Cloud stopped opening after a year

Fix: Delete the app and reinstall it from the App Store. This can resolve issues caused by corrupted files or outdated data. Make sure to back up... ⇲

Cannot login to app

Fix: Double-check your login credentials. Ensure that you are entering the correct email and password. If you have forgotten your password, use t... ⇲

Compatibility issue

Will not connect to iPad Pro

Fix: Ensure that both the iPad Pro and the Cortex Cloud app are updated to the latest versions. Check for updates in the App Store and install th... ⇲

No MIDI control assignment from app

Fix: Ensure that your MIDI device is properly connected and recognized by the app. Check the app's settings for any MIDI configuration options an... ⇲

Search issue

Lacks filtering options for downloads and ratings

Fix: Explore the app's settings or options menu to see if there are any hidden filtering features. Sometimes these options are not immediately vi... ⇲