fix problems on SL-Journey Planner And Tickets [iphone]

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—— Run into issues on SL-Journey Planner And Tickets? Get help pending when official support gets back to you!

SL-Journey planner and tickets
Info:
company: AB Storstockholms Lokaltrafik
: http://sl.se/en/help--contact/
Chat with our AI-based SL-Journey planner and tickets Support
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Network issue

Confusing network disruptions section

Fix: 1. Familiarize yourself with the layout of the disruptions section by exploring it thoroughly. 2. Look for a help or tutorial section within... ⇲
 
Support issue

No lost & found information

Fix: 1. Check the app for any updates or announcements regarding lost & found services. 2. Visit the official SL website for detailed information... ⇲
 
Payments issue

Does not work with non-Swedish cards

Fix: 1. Check if your card is enabled for international transactions. Contact your bank to ensure there are no restrictions. 2. Try using a diffe... ⇲

Payment issues with credit/debit cards

Fix: 1. Ensure that your card details are entered correctly, including the card number, expiration date, and CVV. 2. Check if your card has suffi... ⇲

Inability to purchase family tickets

Fix: 1. Check if the family ticket option is available in your area or for your selected route. 2. Ensure you are logged into your SL account, as... ⇲

Rejection of multiple foreign credit cards

Fix: 1. Contact your bank to ensure that your card is enabled for international transactions. 2. Try using a different payment method, such as Pa... ⇲
 
Freezing issue

SL-Journey planner and tickets hangs when contacting customer service

Fix: 1. Restart the app and try again to see if the issue persists. 2. Ensure your iPhone is updated to the latest iOS version, as this may resol... ⇲
 
Slow issue

Slow performance and frequent session breaks

Fix: 1. Close any other apps running in the background to free up system resources. 2. Clear the app cache and data by going to your iPhone setti... ⇲
 
Updates issue

Map feature disabled in latest version

Fix: 1. Check the app settings to see if the map feature can be enabled. 2. Look for any updates or patches that may restore the map functionalit... ⇲
 
Bugs issue

Technical errors when selecting tickets

Fix: 1. Restart the app and try selecting tickets again. 2. Ensure that your app is updated to the latest version, as updates often fix bugs. O... ⇲

Inaccurate arrival times

Fix: 1. Check for real-time updates in the app, as arrival times can change due to delays. 2. Compare the app's arrival times with official SL an... ⇲
 
Notifications issue

Does not notify about train cancellations

Fix: 1. Ensure that notifications are enabled for the SL app in your iPhone settings. 2. Regularly check the disruptions section for updates on c... ⇲
 
Compatibility issue

No integration with Apple Wallet

Fix: 1. Check for any updates to the app that may include Apple Wallet integration. 2. Look for alternative ways to save tickets, such as taking... ⇲
 
Customization issue

Limited route optimization compared to Google Maps

Fix: 1. Use Google Maps for route planning and then switch to the SL app for ticket purchasing. 2. Familiarize yourself with the SL app's feature... ⇲

Lack of useful features for tourists

Fix: 1. Explore the app thoroughly to find any hidden features that may be useful for tourists. 2. Check the official SL website for additional r... ⇲
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 what users are saying
Bad experience
74.2%

Good experience
23.7%

Neutral
2.2%

~ from our NLP analysis of 93 combined software ratings.

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 Private Data SL-Journey planner and tickets collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics