fix problems on WBNG 12 News [iphone]

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—— Run into issues on WBNG 12 News? Get help pending when official support gets back to you!

WBNG 12 News
Info:
company: Gray Television Group, Inc.
: https://www.wbng.com/page/app-support/
: www.wbng.com
Chat with our AI-based WBNG 12 News Support
   Hello! How can I assist you?  

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UI issue

Difficult navigation

Fix: 1. Familiarize yourself with the app layout by exploring each section. Take note of where different categories like news, weather, and video... ⇲

Generic and empty app design

Fix: 1. Explore all sections of the app to see if there are features or content that may not be immediately visible. 2. Provide feedback through... ⇲
 
Updates issue

Inconsistent updates

Fix: 1. Ensure that you have enabled notifications for the app in your iPhone settings. Go to Settings > Notifications > WBNG 12 News and toggle... ⇲

No updates on weekends

Fix: 1. Check the app settings to see if there are options to receive notifications or updates during weekends. 2. Follow WBNG 12 News on social... ⇲

Old news articles mixed with new ones

Fix: 1. Manually refresh the news feed by pulling down on the screen to load the latest articles. 2. Check if there are sorting options in the ap... ⇲
 
Crashes issue

Technical issues prevent app from opening

Fix: 1. Force close the app by swiping it away in the app switcher. Then, try reopening it. 2. Restart your iPhone to clear any temporary glitche... ⇲
 
Content issue

Lack of local news coverage

Fix: 1. Use the search feature within the app to look for specific local news topics or events that may not be prominently displayed. 2. Check if... ⇲

Incomplete weather forecasts

Fix: 1. Refresh the weather section of the app by pulling down on the screen to load the latest forecasts. 2. Check if there are settings within... ⇲

Spelling and grammatical errors in articles

Fix: 1. If you notice an error, take note of it and consider using the app's feedback feature (if available) to report it. 2. For your own unders... ⇲

Hidden news articles

Fix: 1. Check if there are filters or categories in the app that may be hiding certain articles. Adjust these settings to ensure all articles are... ⇲

Power outage information not available

Fix: 1. Check the app's weather section or local news section for any updates regarding power outages. 2. Follow local utility companies on socia... ⇲

Bias in news reporting

Fix: 1. Diversify your news sources by following multiple news outlets to get a broader perspective on current events. 2. Engage with the content... ⇲

Loss of detailed weather forecasts

Fix: 1. Check if there are settings in the app that allow you to customize the level of detail in weather forecasts. 2. Refresh the weather secti... ⇲

No editor oversight for articles

Fix: 1. Cross-reference articles with other reputable news sources to verify the information presented. 2. If you notice inaccuracies, consider u... ⇲
 
Video issue

Missing weather video updates

Fix: 1. Navigate to the weather section of the app and look for any video updates. If they are not available, check if there is a specific time w... ⇲

Streaming news video rarely works

Fix: 1. Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if that improves streaming. 2. Clear t... ⇲
 
Search issue

Difficulty finding news stories

Fix: 1. Use the search function within the app to quickly locate specific news stories or topics. 2. Familiarize yourself with the app's layout t... ⇲
 
Notifications issue

Notifications but hard to find content

Fix: 1. Check the app's notification settings to ensure they are set up correctly. Go to Settings > Notifications > WBNG 12 News and adjust the s... ⇲
 
Network issue

Signal strength issues on TV broadcasts

Fix: 1. Check your TV antenna or cable connection to ensure it is secure and functioning properly. 2. If using an antenna, try repositioning it t... ⇲
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 what users are saying
Good experience
86.5%

Bad experience
7.6%

Neutral
5.9%

~ from our NLP analysis of 4,560 combined software ratings.

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 Private Data WBNG 12 News collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics