fix problems on Venstar Skyport [iphone]

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—— Run into issues on Venstar Skyport? Get help pending when official support gets back to you!

Venstar Skyport
Info:
company: Venstar Inc
: http://www.venstar.com
: www.venstar.com
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Network issue

Connection issues with WiFi

Fix: Check your WiFi connection. Ensure that your iPhone is connected to the correct WiFi network and that the signal is strong. You can do this... ⇲

Venstar Skyport offline for extended periods

Fix: Check the status of your WiFi network. If other devices are also offline, the issue may be with your internet service provider. Restart your... ⇲

Requires manual reconnection after internet outages

Fix: Check your router settings. Ensure that your router is set to automatically reconnect devices after an outage. This can often be found in th... ⇲
 
Login issue

Difficulty logging in after updates

Fix: Clear the app cache. Go to Settings > General > iPhone Storage, find Venstar Skyport, and select 'Offload App'. This will remove the app but... ⇲
 
Customization issue

Limited geofence radius for automation

Fix: Check the app settings for geofencing. Go to Settings within the app and look for geofence options. If the radius is adjustable, increase it... ⇲

Lack of hold button for temperature schedules

Fix: Use the manual temperature adjustment feature. You can set a temporary hold by manually adjusting the temperature on the thermostat or throu... ⇲
 
Bugs issue

Inconsistent schedule overrides

Fix: Review your schedule settings. Go to the scheduling section of the app and ensure that overrides are set correctly. Sometimes, conflicting s... ⇲

Calibration issues with thermostat accuracy

Fix: Check the calibration settings on the thermostat. Go to the thermostat settings and look for calibration options. Adjust the temperature rea... ⇲
 
Glitches issue

Glitches when enabling schedules

Fix: Ensure the app is updated to the latest version. An update may fix bugs causing glitches. Check the App Store for any available updates. O... ⇲
 
UI issue

Venstar Skyport interface issues after updates

Fix: Try resetting the app layout. Go to the app settings and look for an option to reset or restore default settings. This can help fix layout i... ⇲

Venstar Skyport navigation issues with enlarged text settings

Fix: Adjust the text size settings on your iPhone. Go to Settings > Display & Brightness > Text Size and adjust the slider to see if it improves... ⇲
 
Settings issue

Inability to reset schedules from the app

Fix: Check the app for a 'Reset' or 'Delete Schedule' option. This is usually found in the scheduling section of the app. If available, use this... ⇲
 
Compatibility issue

Limited features compared to online portal

Fix: Familiarize yourself with the app's features. Sometimes, features may be available but not immediately obvious. Check all sections of the ap... ⇲
 
Notifications issue

Email notifications for password resets not timely

Fix: Check your email spam or junk folder. Sometimes, password reset emails can be filtered incorrectly. Ensure that emails from Venstar are mark... ⇲
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 what users are saying
Good experience
89.2%

Bad experience
7.5%

Neutral
3.3%

~ from our NLP analysis of 2,590 combined software ratings.

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 Private Data Venstar Skyport collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Location