fix problems on CBE [iphone]

—— Run into issues on CBE ? Get help pending when official support gets back to you!

CBE Mobile Banking(New)

Info:

company: Commercial Bank of Ethiopia

: https://combanketh.et/commercial-bank-of-ethiopia/onlinebanking/

: combanketh.et

Chat with our AI-based CBE Support

🛠️ Common CBE Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Error message during transfers

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa. Restart your router... ⇲

Requires account opening for transactions

Fix: If you haven't opened an account yet, visit the nearest branch or use the bank's website to initiate the account opening process. Make sure... ⇲

UI issue

Disproportionate fonts in new update

Fix: Check your device's display settings. Go to Settings > Display & Brightness and adjust the text size or enable 'Larger Text' to see if it re... ⇲

Confusing UI for account toggling

Fix: Familiarize yourself with the app's layout. Look for a tutorial or help section within the app that explains how to navigate between account... ⇲

Misleading dialogue box options

Fix: Read the dialogue box options carefully before selecting. If unsure, take a screenshot and refer to the app's help section for clarification... ⇲

Automatic logout when switching apps

Fix: Check your device's battery settings. Go to Settings > Battery and ensure that Low Power Mode is turned off, as this can affect app performa... ⇲

Security issue

Inconsistent password prompts

Fix: Ensure that you are entering the correct password. If you have forgotten it, use the 'Forgot Password' feature to reset it. OR Check for... ⇲

CBE locks itself unnecessarily

Fix: Check your device's security settings. Go to Settings > Face ID & Passcode (or Touch ID & Passcode) and adjust the settings to prevent unnec... ⇲

Two-factor authentication issues for diaspora

Fix: Ensure that your phone number is correctly registered with the bank for two-factor authentication. Update it if necessary. OR If you are... ⇲

Bugs issue

Transaction summary sharing feature not functioning

Fix: Check your device's sharing settings. Go to Settings > Privacy > Sharing and ensure that the app has permission to share data. OR Try res... ⇲

Account issue

Limited transaction history

Fix: Check if there are any filters applied in the transaction history section. Clear any filters to view the complete history. OR If the app... ⇲

Limited access to past transactions

Fix: Check if there are any settings within the app that limit the view of past transactions. Adjust these settings if possible. OR If you nee... ⇲

Inability to transfer to saved beneficiaries

Fix: Check if the beneficiaries are still active and have not been deleted or deactivated in the app. OR Try removing the beneficiary and re-a... ⇲

Short recent transaction history

Fix: Check if there are any filters applied that limit the view of recent transactions. Clear any filters to see the full history. OR If the a... ⇲

Limited device access for accounts

Fix: Check the app's settings to see if there are options to manage device access. Adjust these settings as needed. OR If you need to access a... ⇲

Inability to add different accounts on the app

Fix: Check if there are any restrictions on the number of accounts you can add. Refer to the app's help section for guidance. OR If you are un... ⇲

Syncing issue

Sync issues on iOS

Fix: Ensure that your device is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. OR Try log... ⇲

Frequent sync failed errors

Fix: Check your internet connection and ensure it is stable. Switch between Wi-Fi and mobile data to see if it improves the sync process. OR L... ⇲

Crashes issue

CBE not opening after update

Fix: Restart your iPhone. Sometimes a simple restart can resolve app issues after an update. OR If the app still does not open, uninstall it a... ⇲

Crashes after iOS updates

Fix: Ensure that the app is updated to the latest version compatible with your iOS. Check the App Store for any available updates. OR If the a... ⇲

Support issue

Requires physical bank visit for app issues

Fix: Check the app's help section for troubleshooting tips that can be done remotely. Many issues can be resolved without a visit. OR If you m... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

56.7%

Bad experience

35.4%

Neutral

7.9%

~ from our NLP analysis of 1,904 combined software ratings.

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Private Data CBE collects from your iPhone

Data Not Collected: The developer does not collect any data from this app.