fix problems on BikeLink Bike Parking [iphone]

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—— Run into issues on BikeLink Bike Parking? Get help pending when official support gets back to you!

BikeLink Bike Parking
Info:
company: eLock Technologies
: https://bikelink.org/info/contact
Chat with our AI-based BikeLink Bike Parking Support
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Notifications issue

Incorrect rental notifications

Fix: Check your notification settings for the app. Go to Settings > Notifications > BikeLink and ensure that notifications are enabled. You can a... ⇲
 
UI issue

No way to view rental history

Fix: Check if there is an option in the app settings or menu for viewing rental history. Sometimes, this feature may be hidden under a different... ⇲

No live availability info for lockers

Fix: Check if there are any settings in the app that need to be enabled for live updates. Sometimes, this feature may require specific permission... ⇲
 
Settings issue

Default rental time cannot be changed

Fix: Look for settings within the app that may allow you to adjust rental preferences. This could be under account settings or rental settings.... ⇲
 
Login issue

Error -1009 when logging in

Fix: This error often indicates a network issue. Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to s... ⇲
 
Compatibility issue

Incompatibility with chip cards

Fix: Check if your chip card is supported by the app. Refer to the app's documentation or website for a list of compatible cards. OR If your c... ⇲

BikeLink Bike Parking does not open Google Maps

Fix: Ensure that Google Maps is installed on your device and that the app has permission to open it. Check your settings under Privacy > Location... ⇲
 
Payments issue

No balance check or fund addition via app

Fix: Check if there are any updates available for the app that may include this feature. Go to the App Store and see if an update is available.... ⇲

No in-app refunds

Fix: Check the app's FAQ or help section to see if there are any guidelines on how to request refunds outside of the app. OR Keep a record of... ⇲
 
Network issue

Bluetooth issues preventing locker access

Fix: Ensure that your phone's Bluetooth is turned on and that the app has permission to access it. Go to Settings > Bluetooth and check the permi... ⇲

Request timeouts

Fix: Ensure you have a stable internet connection. If you are on Wi-Fi, try switching to cellular data or vice versa to see if that resolves the... ⇲
 
Customization issue

Small locker sizes

Fix: If the lockers are too small for your needs, consider using multiple lockers if available, or check if there are larger lockers at different... ⇲

Insufficient number of lockers

Fix: If you frequently encounter this issue, consider using the app during off-peak hours when demand may be lower. OR Provide feedback throug... ⇲

Lockers are dirty inside

Fix: If you encounter a dirty locker, take a photo and report it through the app's feedback feature or customer support to alert the management.... ⇲
 
Bugs issue

Submit button on report problem screen does nothing

Fix: Try restarting the app and attempting to submit the report again. Sometimes, a temporary glitch can cause buttons to become unresponsive.... ⇲

High rental rates due to app errors

Fix: Keep track of your rental times and ensure you are following the app's guidelines to avoid unexpected charges. Double-check your rental dura... ⇲
 
Support issue

Support response times are slow

Fix: Check the app's help section for FAQs or troubleshooting tips that may resolve your issue without needing to wait for support. OR Conside... ⇲
 
Updates issue

BikeLink Bike Parking is outdated

Fix: Regularly check the App Store for updates to ensure you are using the latest version of the app. OR If the app feels outdated, consider p... ⇲
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 what users are saying
Bad experience
51.5%

Good experience
36.4%

Neutral
12.1%

~ from our NLP analysis of 33 combined software ratings.

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 Private Data BikeLink Bike Parking collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data