fix problems on 8player [iphone]

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—— Run into issues on 8player? Get help pending when official support gets back to you!

8player
Info:
company: 8soft
: http://08software.com/support
: 08software.com
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Network issue

Atrocious SMB connection problems

Fix: 1. Ensure that your SMB server is properly configured and accessible from your iPhone. Check your network settings and make sure both device... ⇲

Errors when connecting to local servers

Fix: 1. Check your network connection and ensure that your iPhone is connected to the same Wi-Fi network as the local server. 2. Restart your rou... ⇲

Initialization failed error for AVI over SMB

Fix: 1. Ensure that the AVI file is not corrupted by testing it on another media player. 2. Check your SMB server settings to ensure it is config... ⇲
 
Customization issue

Lacks basic sorting and browsing functions

Fix: 1. Organize your media files into folders on your device or server. This can help you navigate more easily within the app. 2. Use a third-pa... ⇲
 
Audio issue

Cannot control volume with phone buttons

Fix: 1. Check if the volume buttons are functioning properly with other apps. If they are not, there may be a hardware issue with your iPhone. 2.... ⇲
 
Syncing issue

Stops playback when switching devices

Fix: 1. Ensure that both devices are on the same Wi-Fi network and that the app is updated on both devices. 2. Try to keep the app open on the de... ⇲
 
Video issue

Inability to play own videos

Fix: 1. Check the file format of your videos. Ensure they are in a format supported by 8player, such as MP4 or MOV. 2. If your videos are in an u... ⇲

Audio plays without video

Fix: 1. Check if the video file is corrupted by playing it on another device or app. If it plays correctly elsewhere, the issue may be with 8play... ⇲
 
Ads issue

Shows ads in another language

Fix: 1. Check your device's language settings. Go to Settings > General > Language & Region and ensure your preferred language is set correctly.... ⇲
 
Compatibility issue

Cannot cast to LG Smart TV

Fix: 1. Ensure that both your iPhone and LG Smart TV are connected to the same Wi-Fi network. 2. Check if your LG Smart TV supports casting from... ⇲

No MKV support despite claims

Fix: 1. Verify the specific MKV file you are trying to play. Some MKV files may contain codecs that are not supported by 8player. 2. Use a video... ⇲
 
Freezing issue

Freezes iPad requiring hard reset

Fix: 1. Ensure that your iPad is updated to the latest iOS version. Go to Settings > General > Software Update to check for updates. 2. Clear the... ⇲
 
Permissions issue

Locks media files without warning

Fix: 1. Check the app settings for any options related to file locking or permissions. Adjust these settings if necessary. 2. Ensure that you hav... ⇲
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 what users are saying
Good experience
80.0%

Bad experience
16.7%

Neutral
3.3%

~ from our NLP analysis of 30 combined software ratings.

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 Private Data 8player collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics