fix problems on Mynaportal [iphone]

—— Run into issues on Mynaportal? Get help pending when official support gets back to you!

Mynaportal

Info:

company: デジタル庁

: https://www.cao.go.jp/bangouseido/case/contact/index.html

: myna.go.jp

Chat with our AI-based Mynaportal Support

🛠️ Common Mynaportal Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Does not ask for camera permission

Fix: To enable camera permissions for Mynaportal, go to your iPhone's Settings. Scroll down and find 'Mynaportal' in the list of apps. Tap on it,... ⇲

Requires iPhone to be directly on top of the card

Fix: Ensure that you are using the app in a well-lit area to improve the camera's ability to read the card. Hold your iPhone steady and directly... ⇲

UI issue

Links to website instead of providing functionality

Fix: If the app redirects you to a website, check if there are any settings within the app that allow you to enable full functionality. Sometimes... ⇲

Buttons lead to App Store page

Fix: If buttons within the app are leading you to the App Store, it may be due to a bug. Try restarting the app or your iPhone to see if this res... ⇲

Poor design and outdated interface

Fix: If the design is hindering usability, try to familiarize yourself with the layout by exploring all the menus and options. Sometimes, underst... ⇲

Account issue

Cannot apply for new card or stimulus

Fix: Check if there are any updates available for the Mynaportal app in the App Store. Sometimes, functionality issues are resolved in newer vers... ⇲

Crashes issue

Mynaportal is buggy and crashes

Fix: To address app crashes, first ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update and insta... ⇲

Loading issue

Endless loop back to App Store

Fix: If you are stuck in a loop where the app keeps redirecting you to the App Store, try force quitting the app. Swipe up from the bottom of the... ⇲

Bugs issue

Wastes time and is frustrating

Fix: To minimize frustration, create a checklist of tasks you need to accomplish with the app. This can help you stay focused and avoid getting s... ⇲

Not functional for intended use

Fix: If the app is not functioning as intended, check for any user guides or FAQs on the official website that may provide insights into how to u... ⇲