fix problems on Mytheresa [iphone]

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—— Run into issues on Mytheresa? Get help pending when official support gets back to you!

Mytheresa: Shop Luxury Brands
Info:
company: mytheresa.com GmbH
: https://www.mytheresa.com/to/contacts
: www.mytheresa.com
Chat with our AI-based Mytheresa Support
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UI issue

Difficult to navigate back

Fix: 1. Use the back button: Familiarize yourself with the back button located at the top left corner of the app. This will help you return to th... ⇲

Error messages are unclear

Fix: 1. Take a screenshot: If you encounter an unclear error message, take a screenshot and note the steps you took before the error occurred. Th... ⇲

Mytheresa does not continuously scroll

Fix: 1. Check for updates: Ensure that you are using the latest version of the app, as updates may fix scrolling issues. OR 2. Restart the app... ⇲
 
Glitches issue

Filters refresh too often

Fix: 1. Apply filters before browsing: Set your filters before you start browsing items to minimize the frequency of refreshes while you shop.... ⇲

Checkout process is glitchy

Fix: 1. Clear your cart: Remove any items from your cart and try adding them back one at a time to see if a specific item is causing the glitch.... ⇲
 
Customization issue

Cannot select multiple filters at once

Fix: 1. Use the search bar: Instead of relying solely on filters, use the search bar to input specific terms that may help narrow down your searc... ⇲
 
Syncing issue

Wishlist items sometimes disappear

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as connectivity issues can cause wishlist items to not sync... ⇲
 
Bugs issue

Inconsistent item availability

Fix: 1. Refresh the app: Close the app completely and reopen it to refresh the inventory data, which may resolve inconsistencies. OR 2. Check... ⇲

Items in cart may show as out of stock

Fix: 1. Refresh your cart: Close the app and reopen it to refresh the cart's inventory status, which may resolve discrepancies. OR 2. Check it... ⇲

Size/fit advice is inaccurate

Fix: 1. Refer to size charts: Always check the size chart provided on the product page to find the best fit based on your measurements. OR 2.... ⇲
 
Settings issue

Mytheresa does not remember user location

Fix: 1. Check location settings: Go to Settings > Privacy > Location Services and ensure that Mytheresa is set to 'While Using the App' or 'Alway... ⇲

Difficult to add addresses for international shipping

Fix: 1. Use the address book: Save your international addresses in your iPhone's Contacts app and copy-paste them into the Mytheresa app to avoid... ⇲
 
Network issue

403 forbidden errors occur

Fix: 1. Clear app data: Go to iPhone Settings > General > iPhone Storage > Mytheresa and select 'Offload App' to clear any corrupted data that ma... ⇲
 
Updates issue

Mytheresa requires frequent updates

Fix: 1. Enable automatic updates: Go to Settings > App Store and enable 'App Updates' to ensure the app updates automatically when new versions a... ⇲
 
Support issue

Customer service response times are slow

Fix: 1. Use in-app support: Check if the app has a support or FAQ section that may provide immediate answers to common questions without needing... ⇲
 
Payments issue

Refunds take too long

Fix: 1. Keep track of your refund request: Document the date you requested the refund and follow up if you haven't received it within the expecte... ⇲

No option for store credit returns

Fix: 1. Review return policy: Check the app's return policy to see if there are any exceptions or specific conditions under which store credit ma... ⇲

Transaction declines without clear reason

Fix: 1. Verify payment details: Double-check that your payment information is entered correctly, including card number, expiration date, and CVV.... ⇲
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 what users are saying
Good experience
85.2%

Bad experience
10.7%

Neutral
4.2%

~ from our NLP analysis of 3,999 combined software ratings.

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 Private Data Mytheresa collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics