fix problems on Luminair [iphone]

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—— Run into issues on Luminair? Get help pending when official support gets back to you!

Luminair
Info:
company: Synthe FX, LLC
: https://support.luminair.app
: luminair.app
Chat with our AI-based Luminair Support
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Support issue

Difficult to get support

Fix: 1. Utilize the in-app help section or user manual for troubleshooting tips. 2. Join online forums or communities related to Luminair where... ⇲
 
Customization issue

Limited fixture management

Fix: 1. Organize your fixtures into groups based on their type or function to make management easier. 2. Use the app's tagging feature to label... ⇲

Tedious repetitive scene editing

Fix: 1. Create templates for frequently used scenes to streamline the editing process. 2. Use copy and paste functions within the app to duplica... ⇲

Limited control over lighting faders

Fix: 1. Familiarize yourself with the app's fader settings and adjust them according to your preferences. 2. Use external hardware controllers i... ⇲

Lack of smart lighting control features

Fix: 1. Explore third-party integrations that may offer smart lighting control capabilities. 2. Use manual control options available in the app... ⇲
 
Syncing issue

No way to import or merge program data

Fix: 1. Manually recreate important scenes or settings in the app. 2. Keep a detailed log of your settings in a separate document for easy refer... ⇲
 
Bugs issue

DMX address assignment bug

Fix: 1. Double-check the DMX address settings on your fixtures to ensure they match what is set in the app. 2. Restart the app and reassign DMX... ⇲
 
Payments issue

Subscription model restricts features

Fix: 1. Review the features available in your current subscription plan and consider upgrading if necessary. 2. Look for any promotional offers... ⇲

High subscription cost

Fix: 1. Evaluate your usage of the app and determine if you can downgrade to a less expensive plan that still meets your needs. 2. Look for any... ⇲

No free trial for previous users

Fix: 1. Look for any promotional offers that may allow you to test new features for a limited time. 2. Consider reaching out to the community fo... ⇲
 
Updates issue

Loss of functionality after updates

Fix: 1. After an update, check the app's settings to ensure all features are enabled. 2. Clear the app's cache by deleting and reinstalling it t... ⇲
 
Compatibility issue

Incompatibility with older versions

Fix: 1. Ensure that all devices and fixtures are updated to the latest firmware to maintain compatibility. 2. If you have older fixtures, check... ⇲

Requires newer hardware for optimal performance

Fix: 1. Check the app's requirements and consider upgrading your device if feasible. 2. Optimize your current device by closing background apps... ⇲
 
Backup issue

Projects lost after reboot

Fix: 1. Regularly save your projects manually to avoid loss. Use the 'Save As' feature to create backups. 2. Check the app's settings to ensure... ⇲
 
Storage issue

Cloud storage issues

Fix: 1. Check your internet connection to ensure it is stable and strong. 2. Clear the app's cache and data to resolve any temporary issues with... ⇲
 
Search issue

Difficult to find channels in large setups

Fix: 1. Organize your fixtures into logical groups to make finding channels easier. 2. Use the search function within the app to quickly locate... ⇲
 
Settings issue

No mode/protocol number listed for fixtures

Fix: 1. Refer to the manufacturer's documentation for your fixtures to find the mode/protocol numbers. 2. Create a reference sheet for your fixt... ⇲
 
Glitches issue

Glitchy performance

Fix: 1. Close any unnecessary background apps to free up system resources. 2. Restart your iPhone to clear temporary glitches. OR 3. If the a... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
90.2%

Bad experience
7.2%

Neutral
2.6%

~ from our NLP analysis of 1,079 combined software ratings.

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 Private Data Luminair collects from your iPhone
  1. Data Not Collected: The developer does not collect any data from this app.

  Cost of Subscriptions
  1. Luminair Standard Monthly: $9.99 Monthly subscription for 1 universe
  2. Luminair Pro Monthly: $19.99 Monthly subscription for 4 universes
  3. Luminair Standard Yearly: $99.99 One Universe of DMX + other Standard features
  4. Luminair Pro Yearly: $199.99 Multi-Universe, Scheduling, DMX Triggers