fix problems on MyCHOP [iphone]

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—— Run into issues on MyCHOP? Get help pending when official support gets back to you!

MyCHOP
Info:
company: The Children's Hospital of Philadelphia
: https://mychop.chop.edu/mychart/
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Compatibility issue

Unoptimized for mobile

Fix: Try adjusting the display settings on your iPhone. Go to Settings > Display & Brightness and experiment with text size and display settings... ⇲
 
Search issue

Difficult to locate items

Fix: Use the search function within the app, if available. Look for a magnifying glass icon or a search bar to quickly find specific items or inf... ⇲
 
UI issue

No back/forward functions

Fix: Use the home button or swipe up from the bottom of the screen to return to the main menu. This can help you navigate back to previous screen... ⇲

Frustrating appointment confirmation process

Fix: Take note of the steps required for appointment confirmation and create a checklist to follow each time. This can help streamline the proces... ⇲
 
Bugs issue

Cannot schedule appointments through the app

Fix: Check if there are any updates available for the app in the App Store. Sometimes, scheduling features are added in newer versions. Update th... ⇲

Limited functionality for scheduling

Fix: Explore the app thoroughly to understand its scheduling capabilities. Sometimes, certain features may be hidden in menus or submenus. OR... ⇲

Cannot print scripts

Fix: If printing is not available directly from the app, try taking a screenshot of the script and printing it from your photo gallery or using a... ⇲
 
Updates issue

Calendar update issues

Fix: Ensure that your app is updated to the latest version. Go to the App Store, tap on your profile icon, and check for updates for MyCHOP. OR... ⇲
 
Crashes issue

MyCHOP crashes on login

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping MyCHOP off the screen. Then... ⇲
 
Notifications issue

No notifications in Settings

Fix: Check your iPhone's notification settings. Go to Settings > Notifications > MyCHOP and ensure that notifications are enabled. Adjust the set... ⇲
 
Payments issue

Cannot pay bills through the app

Fix: Check if there are any updates available for the app in the App Store. Payment features may be added in newer versions. Update the app if ne... ⇲
 
Performance issue

Inconsistent app performance

Fix: Clear the app's cache by going to Settings > General > iPhone Storage, selecting MyCHOP, and choosing 'Offload App'. This can help improve p... ⇲
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 what users are saying
Good experience
92.3%

Bad experience
4.9%

Neutral
2.8%

~ from our NLP analysis of 813 combined software ratings.

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 Private Data MyCHOP collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics