fix problems on NGL [iphone]

—— Run into issues on NGL? Get help pending when official support gets back to you!

NGL: ask me anything

Info:

company: DeepMoji

: https://ngl.link

: ngl.link

Chat with our AI-based NGL Support

🛠️ Common NGL Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Subscription does not reveal sender identity

Fix: To maintain privacy, the app does not disclose sender identities. If you want to know who is sending messages, consider asking your friends... ⇲

91% of users had this problem

NGL does not support multiple accounts

Fix: Currently, NGL does not allow users to switch between multiple accounts within the app. A workaround is to use different devices or browsers... ⇲

Messages issue

Automated messages create confusion

Fix: If automated messages are causing confusion, try to identify patterns in the messages you receive. Keep a note of common phrases or topics t... ⇲

Random messages from the app are annoying

Fix: To manage random messages, consider adjusting your notification settings to limit alerts from the app. You can also mute notifications for s... ⇲

Inconsistent message visibility in inbox

Fix: If messages are inconsistently visible, try refreshing the inbox by pulling down on the screen to reload the messages. This can help sync th... ⇲

NGL causes anxiety with creepy messages

Fix: If you receive messages that cause anxiety, consider muting or blocking users who send such messages. You can also limit your interactions w... ⇲

NGL does not allow sending messages from links

Fix: If you cannot send messages from links, try copying the link and pasting it directly into the message input field. This can sometimes bypass... ⇲

Messages often appear as duplicates

Fix: If you are seeing duplicate messages, try refreshing the app by pulling down on the inbox screen. This can help sync the messages and elimin... ⇲

Security issue

Messages from the app impersonate users

Fix: If you notice messages that seem to impersonate you or others, inform your contacts about the issue and advise them to verify the sender bef... ⇲

Backup issue

Inability to retrieve old responses after deletion

Fix: Unfortunately, once messages are deleted in NGL, they cannot be retrieved. To prevent losing important messages, consider taking screenshots... ⇲

Notifications issue

NGL frequently shows false notifications

Fix: To reduce false notifications, check your notification settings within the app. Go to Settings > Notifications and adjust the settings to li... ⇲

Updates issue

Update prompts block access to app features

Fix: If update prompts are blocking access, try to complete the update as soon as possible. If you cannot update immediately, check if there is a... ⇲

Loading issue

Age confirmation buttons do not load

Fix: If the age confirmation buttons are not loading, try clearing the app's cache. Go to your iPhone's Settings > General > iPhone Storage, find... ⇲

Payments issue

Subscription fee is misleading

Fix: To better understand the subscription fee, review the app's pricing details in the App Store. Make sure to read the fine print regarding wha... ⇲

NGL lacks in-app currency for features

Fix: Since NGL does not have in-app currency, consider utilizing the free features available. Focus on maximizing the use of these features befor... ⇲

Customization issue

No option to customize message backgrounds

Fix: Currently, NGL does not offer customization options for message backgrounds. As a workaround, you can create a themed image or background us... ⇲

Support issue

Limited customer support for subscription issues

Fix: If you encounter issues with your subscription, check the app's FAQ section for common problems and solutions. This can often provide immedi... ⇲