fix problems on Onoff [iphone]

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—— Run into issues on Onoff? Get help pending when official support gets back to you!

Onoff
Info:
company: ONOFFAPP
: https://support.onoffapp.com
: www.onoff.app
Chat with our AI-based Onoff Support
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Messages issue

Text messages not received

Fix: First, check your network connection. Ensure you have a stable internet connection, as text messages may require data to be sent and receive... ⇲

Cannot see received pictures

Fix: Ensure that you have granted the app permission to access your photos. Go to Settings > Privacy > Photos and check if Onoff has access. If n... ⇲

Inability to receive bank verification texts

Fix: Check your phone settings to ensure that you are not blocking messages from unknown senders. Go to Settings > Messages and look for any filt... ⇲

Files sent appear as links

Fix: This may be a limitation of the app. To work around this, consider using a different file-sharing method, such as email or a dedicated file-... ⇲

Text messages not going through

Fix: Check your internet connection to ensure it is stable. Text messages may require a data connection to send and receive properly. OR Verif... ⇲
 
Account issue

Number still linked to previous user

Fix: If your number is still linked to a previous user, try logging out of the app and then logging back in. This can sometimes refresh your acco... ⇲

Identity verification issues in Europe

Fix: Ensure that you are using the correct identification documents required for verification. Check the app's guidelines for acceptable forms of... ⇲

Difficulties with number porting

Fix: Ensure that you have all the necessary information ready for the porting process, including your account number and PIN from your previous p... ⇲

Account validation issues

Fix: Ensure that you are entering the correct information during the validation process. Double-check for typos or incorrect details. OR If va... ⇲

Validation process prevents app usage

Fix: If you are stuck in the validation process, try restarting the app or your device. This can sometimes help reset the process. OR Check fo... ⇲
 
Payments issue

Calls charged from main credit instead of app credit

Fix: Check your app settings to ensure that the app credit is selected as the default payment method for calls. Go to the payment settings in the... ⇲

High subscription costs

Fix: Review the subscription plans available in the app. Sometimes, there are promotional offers or discounts for longer-term subscriptions that... ⇲

Refunds not provided

Fix: Review the app's refund policy in the settings or help section. If you believe you are eligible for a refund, follow the outlined process fo... ⇲

Multiple charges for single number purchase

Fix: Review your purchase history in the app to confirm the charges. If you see discrepancies, document them for reference. OR If you believe... ⇲
 
Privacy issue

Requires personal information for usage

Fix: Review the privacy policy of the app to understand why certain information is required. If you are uncomfortable providing specific details,... ⇲

Increased information requests for new numbers

Fix: If you are uncomfortable with the information requested, check if there are alternative options for obtaining a number that require less inf... ⇲
 
Network issue

Server issues prevent calling

Fix: Check the app's status page or social media for any announcements regarding server outages. If there is an ongoing issue, you may need to wa... ⇲
 
Notifications issue

Notifications received but no content visible

Fix: Check your notification settings in the app. Go to Settings > Notifications and ensure that notifications are enabled and set to show conten... ⇲
 
Support issue

Customer care unresponsive

Fix: Try reaching out to customer care through different channels, such as social media or community forums, where they may be more responsive.... ⇲
 
Security issue

Scam allegations regarding service reliability

Fix: Research user reviews and experiences online to gauge the reliability of the service. Look for recent feedback to get a current perspective.... ⇲
 
Bugs issue

Overall app functionality is lacking

Fix: Explore the app's settings and features to ensure you are utilizing all available functionalities. Sometimes, features may be hidden or not... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
90.0%

Bad experience
8.4%

Neutral
1.6%

~ from our NLP analysis of 669 combined software ratings.

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 Private Data Onoff collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Diagnostics

  Cost of Subscriptions
  1. 1 month: $17.99 Special package of minutes & SMS - 1 month
  2. 1 month: $17.99 Onoff app subscription
  3. 1 month: $17.99 Onoff app subscription
  4. 1 month: $7.99 Onoff app subscription
  5. 1 month: $12.99 Onoff app subscription - 1 month
  6. 100 credits : $1.99 100 credits
  7. 1 month: $12.99 Onoff app subscription - 1 month
  8. 3 month: $12.99 Special package of minutes & SMS - 3 month
  9. 1 month subscription: $2.99 1 month subscription
  10. 500 credits: $4.99 500 credits