fix problems on Online Radio Box [iphone]

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—— Run into issues on Online Radio Box? Get help pending when official support gets back to you!

Online Radio Box
Info:
company: Online Radio Box sp.z.o.o.
: https://onlineradiobox.com/feedback
: onlineradiobox.com
Chat with our AI-based Online Radio Box Support
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Search issue

Genres search feature is limited

Fix: Try using the search bar to enter specific keywords related to the genre or station you are looking for. This may yield better results than... ⇲

Difficult to find specific stations

Fix: Use the search function within the app to enter the name of the specific station you are looking for. This can often yield quicker results t... ⇲
 
Ads issue

Online Radio Box gets stuck on ad or paywall screens

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping up on the Online Radio Bo... ⇲

Excessive ads interrupting radio broadcast

Fix: Consider making the in-app purchase to remove ads if you find them too disruptive. This will provide a smoother listening experience. OR... ⇲

Ads prevent exiting the page

Fix: Try tapping the 'X' or 'Close' button on the ad multiple times, as sometimes it may take a few attempts to close it due to app lag. OR If... ⇲

New pro version still has ads

Fix: Check if you have successfully completed the in-app purchase for the pro version. Sometimes, a purchase may not go through due to connectivi... ⇲
 
Login issue

User logged out after update

Fix: Check if you can log back in using your previous credentials. If you have forgotten your password, use the 'Forgot Password' feature to rese... ⇲
 
Privacy issue

Favorites not accessible when browsing outside saved country

Fix: Consider using a VPN service to connect to a server in your saved country. This may allow you to access your favorites as if you were still... ⇲
 
Audio issue

Audio goes out when screen is off

Fix: Ensure that the app has permission to run in the background. Go to Settings > Online Radio Box and check if Background App Refresh is enable... ⇲

Online Radio Box repeats audio in a loop

Fix: Check the app settings to see if there is a repeat option enabled. Disable it if it is turned on. OR If the issue continues, try restarti... ⇲
 
Syncing issue

Favorites don’t hold

Fix: Make sure you are logged into your account when saving favorites, as being logged out may prevent them from being saved properly. OR Try... ⇲
 
Network issue

Streaming errors with certain stations

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if the issue p... ⇲
 
Settings issue

No option to turn off the app

Fix: To close the app, double-tap the home button (or swipe up from the bottom on newer iPhones) and swipe up on the Online Radio Box app to clos... ⇲
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 what users are saying
Good experience
69.4%

Bad experience
19.9%

Neutral
10.6%

~ from our NLP analysis of 301 combined software ratings.

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 Private Data Online Radio Box collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. No Visual Ads: $4.99 All banner and full screen ads will stop showing.
  2. No Visual Ads: $4.99 Banner and full screen ads will stop showing.