fix problems on ArcGIS Field Maps [iphone]

—— Run into issues on ArcGIS Field Maps? Get help pending when official support gets back to you!

ArcGIS Field Maps

Info:

company: ESRI

: https://doc.arcgis.com/en/field-maps

: www.esri.com

Chat with our AI-based ArcGIS Field Maps Support

🛠️ Common ArcGIS Field Maps Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cone of vision is too small and faint

Fix: Adjust the map display settings by going to the 'Settings' menu in ArcGIS Field Maps. Look for options related to map display or visibility... ⇲

Constant map bouncing

Fix: Check your device's GPS settings. Ensure that location services are enabled for ArcGIS Field Maps. Go to 'Settings' > 'Privacy' > 'Location... ⇲

Crashes issue

Crashes frequently

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for ArcGIS Field Maps, and check for updates. Install any... ⇲

Syncing issue

Inconsistent syncing

Fix: Check your internet connection. Ensure you have a stable Wi-Fi or cellular connection when syncing data. If the connection is weak, try movi... ⇲

Data issue

Loss of data points

Fix: Regularly save your data entries as you work. Use the 'Save' option frequently to minimize data loss in case of an unexpected app closure.... ⇲

Camera issue

Non-intuitive photo direction capture

Fix: Familiarize yourself with the photo capture settings in the app. Go to the 'Settings' menu and look for options related to photo capture to... ⇲

Network issue

Offline mode unreliable

Fix: Before going offline, ensure that all necessary maps and data are downloaded. Go to the map settings and select the option to download for o... ⇲

Customization issue

Limited offline area selection

Fix: Plan your offline areas in advance. Use the map's area selection tool to define the specific regions you need and download them before going... ⇲

UI issue

Inability to rotate app in landscape mode

Fix: Check your device's orientation lock. Swipe down from the top-right corner of your iPhone to access the Control Center and ensure the orient... ⇲

Missing attributes table in the field

Fix: Ensure that the attributes table is enabled in the map settings. Go to the map view, tap on the layer, and check if the attributes option is... ⇲

Interface is hard to use

Fix: Take some time to explore the app's interface and familiarize yourself with its layout. Refer to the help section or user guide for tips on... ⇲

Glitches issue

Glitches in pop-up configuration

Fix: Review the pop-up configuration settings in the map. Go to the layer settings and ensure that all fields are correctly configured for displa... ⇲

Links issue

Issues with hyperlink functionality

Fix: Check the hyperlinks in your data to ensure they are correctly formatted. Edit any hyperlinks that may be broken or incorrectly entered. O... ⇲

Compatibility issue

Requires additional software for GNSS receiver

Fix: Ensure that you have the necessary software installed on your device to support the GNSS receiver. Check the manufacturer's website for any... ⇲

Downloads issue

Imagery basemaps fail to download

Fix: Check your internet connection and ensure you have enough storage space on your device. Clear some space if necessary and try downloading ag... ⇲

Offline imagery not available

Fix: Before going offline, ensure that you have downloaded the necessary imagery basemaps. Go to the map settings and select the imagery you need... ⇲

Features issue

Export options for data formats are lacking

Fix: Explore the export settings in the app to see if there are any options you may have missed. Go to the data export section and review availab... ⇲

Frequent login issues

Fix: Ensure that you are entering the correct credentials. Double-check your username and password for any typos. OR If you continue to experi... ⇲

Account issue

Limited functionality without AGOL account

Fix: Create an AGOL (ArcGIS Online) account if you do not have one. This will unlock additional features and functionalities within the app. OR... ⇲

Search issue

Search by layer only works on desktop

Fix: Use the search functionality available in the mobile app to find layers. Familiarize yourself with the mobile interface to locate layers mor... ⇲

Errors issue