fix problems on IPC360 Home [iphone]

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—— Run into issues on IPC360 Home? Get help pending when official support gets back to you!

IPC360 Home
Info:
company: PUWELL CLOUD TECH LIMITED
: http://www.ipc365.com
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Camera issue

Zooming in and out is problematic

Fix: Try using pinch-to-zoom gestures on your iPhone screen. If this does not work, check the app settings for any zoom options or updates that m... ⇲

Camera does not capture all motion footage

Fix: Adjust the motion detection settings to ensure they are set to the highest sensitivity and check the camera's field of view. OR Consider... ⇲
 
Video issue

Video fails to load after update

Fix: Clear the app cache by going to your iPhone settings, selecting the IPC360 Home app, and choosing 'Clear Cache' if available. Restart the ap... ⇲

Gaps in recording during motion

Fix: Check the camera's motion detection settings to ensure they are set to the highest sensitivity. This may help reduce gaps in recording. OR... ⇲

Lag time between movement and recording start

Fix: Adjust the motion detection settings to a more sensitive level, which may help reduce the lag time. OR Ensure your Wi-Fi connection is st... ⇲

Cannot fast forward or rewind footage

Fix: Ensure you are using the latest version of the app, as updates may include playback features. If not, check the app's user manual for playba... ⇲

5-minute limit on live feed viewing

Fix: Check the app settings for any options related to live feed duration. If there is no option, this may be a limitation of the app. OR Cons... ⇲

Playback function jumps to random times

Fix: Ensure the app is updated to the latest version, as updates may fix playback issues. Try restarting the app after the update. OR If the p... ⇲

Continuous viewing not possible, cuts out after a few minutes

Fix: Check the app settings for any time limits on live viewing and adjust if possible. If not, this may be a limitation of the app. OR Consid... ⇲
 
Notifications issue

Internal surveys/notifications interrupt recordings

Fix: Disable notifications for the IPC360 Home app by going to your iPhone settings, selecting Notifications, and turning off notifications for t... ⇲
 
Settings issue

No contrast or brightness adjustment

Fix: Check the app settings for any video enhancement options. If none are available, consider using a different app that offers these features.... ⇲

Motion detection sensitivity cannot be adjusted

Fix: Check the app settings for any motion detection options. If not available, consider updating the app or checking for firmware updates for th... ⇲
 
Payments issue

Cloud service subscription issues

Fix: Check your subscription status in the app settings and ensure that your payment method is up to date. If there are issues, try logging out a... ⇲
 
Network issue

IPC360 Home disconnects frequently

Fix: Check your Wi-Fi connection and ensure it is stable. Consider moving the camera closer to the router or using a Wi-Fi extender. OR If the... ⇲

False alerts due to disconnection

Fix: Adjust the notification settings in the app to reduce the frequency of alerts or disable them temporarily until the disconnection issue is r... ⇲

Cameras dropped from app and cannot reconnect

Fix: Try resetting the camera and re-adding it to the app by following the setup instructions provided in the app. OR Ensure that the app is u... ⇲
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 what users are saying
Good experience
87.7%

Bad experience
7.4%

Neutral
4.8%

~ from our NLP analysis of 2,310 combined software ratings.

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 Private Data IPC360 Home collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics

  Cost of Subscriptions
  1. 7-Day video History(1 Camera): $1.99 $1.99=7-Day video History(1 Camera)
  2. 30-Day video History(1 Camera): $2.99 $2.99=30-Day video History(1 Camera)
  3. 7-Day video History(3 Camera): $3.99 $4.99=7-Day video History(4 Camera)
  4. 30-Day video History(3 Camera): $5.99 $5.99=30-Day video History(3 Camera)
  5. 7-Day video History(4 Camera): $4.99 $4.99=7-Day video History(4 Camera)
  6. 7-day 1 cam yearly: $19.99 $19.99=7-Day video History(1 Camera)
  7. 30D/1M/Event cloud storage: $3.99 $3.99= 1month/30days cycle/event mode package
  8. 30D/12M/Event cloud storage: $29.99 $29.99=1year/30days cycle/event mode package
  9. 30-Day video History(4 Camera): $7.99 $7.99=30-Day video History(4 Camera)
  10. 7D/1M/Event cloud storage: $1.99 $1.99= 1month/7days cycle/event mode package