fix problems on Starship [iphone]

—— Run into issues on Starship? Get help pending when official support gets back to you!

Starship - Health Savings

Info:

company: Brighter Financial, Inc.

: https://help.starshiphsa.com

: www.starshiphsa.com

Chat with our AI-based Starship Support

🛠️ Common Starship Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Starship shows $0.00 balance despite having funds

Fix: 1. Log out of the app and log back in. This can refresh your account data and may resolve the display issue. 2. Check your internet connecti... ⇲

Customer support is unresponsive

Fix: 1. Try reaching out through multiple channels such as email, in-app messaging, or social media. Sometimes, different channels may yield fast... ⇲

Account issue

Account frozen with funds inaccessible

Fix: 1. Check your email for any notifications from Starship regarding the account freeze. They may have sent instructions or reasons for the fre... ⇲

Difficulties in verifying identity for account opening

Fix: 1. Ensure that you are using a valid form of identification that meets the app's requirements (e.g., government-issued ID). 2. Double-check... ⇲

Issues with linking bank account

Fix: 1. Ensure that you are entering the correct bank account details, including routing and account numbers. 2. Check if your bank is supported... ⇲

Problems activating debit card in the app

Fix: 1. Ensure that you are following the activation steps correctly as outlined in the app. 2. Check for any notifications or messages in the ap... ⇲

Inconsistent user experience during account setup

Fix: 1. Take your time during the setup process and ensure that you are following each step carefully. 2. If you encounter issues, try restarting... ⇲

Delayed card issuance

Fix: 1. Check the app for any notifications regarding the status of your card issuance. 2. Ensure that all required information was submitted cor... ⇲

Inability to close account without support

Fix: 1. Look for an option in the app settings or account management section that allows you to close your account. 2. Review the app's FAQs or h... ⇲

Lack of clear eligibility information before account setup

Fix: 1. Review the app's terms and conditions or eligibility criteria, which are often found in the help or FAQ sections. 2. If you have specific... ⇲

Compatibility issue

Starship does not support Face ID

Fix: 1. Check the app settings to see if there is an option to enable Face ID. If not, you may need to use a passcode instead. 2. Consider provid... ⇲

Support issue

Limited customer service availability

Fix: 1. Check the app for any posted hours of operation for customer service and plan your inquiries accordingly. 2. Use the app's help section o... ⇲

Starship login issues with password managers

Fix: 1. Try logging in manually instead of using the password manager to see if that resolves the issue. 2. Ensure that your password manager is... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

93.8%

Bad experience

6.3%

Neutral

0.0%

~ from our NLP analysis of 32 combined software ratings.

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Private Data Starship collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics