fix problems on Homebase Credit Union [iphone]

​

—— Run into issues on Homebase Credit Union? Get help pending when official support gets back to you!

Homebase Credit Union
Info:
company: Homebase Credit Union
: https://www.homebasecu.org/resources/about/contact-us/
: www.homebasecu.org
Chat with our AI-based Homebase Credit Union Support
   Hello! How can I assist you?  

characters left:
 
Updates issue

Requires update but no update available

Fix: 1. Check App Store for updates: Open the App Store, tap on your profile icon at the top right, and scroll down to see if the Homebase Credit... ⇲

Inconvenient update process

Fix: 1. Enable automatic updates: Go to Settings > App Store and toggle on 'App Updates' under Automatic Downloads. This will ensure that your ap... ⇲
 
Loading issue

Stays on loading screen indefinitely

Fix: 1. Check your internet connection: Ensure you are connected to Wi-Fi or cellular data. Try switching between Wi-Fi and cellular to see if th... ⇲
 
Screen issue

Blank white screen on load

Fix: 1. Force close the app and restart your iPhone as described earlier. This can help clear any temporary glitches causing the blank screen. 2.... ⇲
 
Network issue

No network connectivity despite being connected

Fix: 1. Toggle Airplane Mode: Swipe down from the top right corner of your screen to access the Control Center. Tap the Airplane Mode icon to ena... ⇲
 
Bugs issue

Bugs prevent access to funds

Fix: 1. Log out and log back in: Sometimes, simply logging out of your account and logging back in can resolve temporary bugs. 2. Clear app cache... ⇲

Unreliable internal transfers

Fix: 1. Double-check transfer details: Ensure that you are entering the correct account information and amounts for internal transfers. 2. Try a... ⇲
 
Notifications issue

Notifications for transactions not working

Fix: 1. Check notification settings: Go to Settings > Notifications > Homebase Credit Union and ensure that notifications are enabled. Adjust the... ⇲
 
Settings issue

No automated balance check option

Fix: 1. Use the app's features: Check if there is a feature within the app that allows you to set up alerts for balance changes or low balances.... ⇲
 
Features issue

Lack of mobile deposit feature

Fix: 1. Check for updates: Ensure that you have the latest version of the app, as new features may be added in updates. 2. Use alternative deposi... ⇲
 
Security issue

Excessive security questions prevent access

Fix: 1. Review security settings: Log into your account on a desktop or laptop and review your security settings. You may be able to reduce the n... ⇲
 
Login issue

Touch ID not available for login

Fix: 1. Enable Touch ID: Go to Settings > Touch ID & Passcode and ensure that Touch ID is enabled for the Homebase Credit Union app. You may need... ⇲
 
Installation issue

Homebase Credit Union requires reinstallation to log in

Fix: 1. Clear app cache: Offload the app to clear any corrupted data that may be causing login issues without needing to delete it completely. 2.... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
95.3%

Bad experience
2.6%

Neutral
2.1%

~ from our NLP analysis of 1,070 combined software ratings.

 Switch to these Alternatives:
Peoples Advantage FCU
Touchstone Bank Mobile
Argent Mobile Banking
BSV Mobile
Vantage Point FCU Mobile
Henrico FCU Digital Banking
Hopewell Chemical FCU
Call Federal Mobile Banking
VACU Mobile
VACU Cards

 Private Data Homebase Credit Union collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics