fix problems on Liberty Mutual [iphone]

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Liberty Mutual Mobile
Info:
company: Liberty Mutual
: http://www.libertymutual.com/customer-service/contact-us
: www.libertymutual.com
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Bugs issue

Inaccurate trip confirmation process

Fix: 1. Ensure that location services are enabled for the Liberty Mutual app. Go to Settings > Privacy > Location Services and make sure it is se... ⇲

Misclassifies driving events

Fix: 1. Review your driving events in the app to identify patterns of misclassification. 2. If you notice consistent errors, try to retrain the... ⇲

Inconsistent scoring for driving behavior

Fix: 1. Review the scoring criteria in the app to understand how your driving behavior is evaluated. 2. Make a conscious effort to drive more de... ⇲

Liberty Mutual does not accurately reflect insurance coverage status

Fix: 1. Check your policy details in the app to ensure that all information is up to date. 2. If you notice discrepancies, try logging out and b... ⇲

Liberty Mutual does not account for defensive driving actions

Fix: 1. Review your driving habits and ensure you are practicing defensive driving techniques. 2. Use the app consistently to allow it to gather... ⇲

Liberty Mutual provides misleading feedback on driving habits

Fix: 1. Review the feedback provided by the app and compare it with your actual driving behavior. 2. If you notice consistent inaccuracies, docu... ⇲
 
Login issue

Liberty Mutual fails to log in for password recovery

Fix: 1. Ensure you are using the correct email address associated with your account. Double-check for typos. 2. If you are not receiving the pas... ⇲
 
Support issue

Difficult to navigate customer service options

Fix: 1. Familiarize yourself with the app's layout by exploring the menus and options available. Look for a 'Help' or 'Support' section. 2. Use... ⇲

Lacks clear instructions for claims process

Fix: 1. Navigate to the 'Claims' section of the app and look for any available guides or FAQs. 2. If no instructions are found, consider using t... ⇲
 
Settings issue

Liberty Mutual does not allow for easy policy management

Fix: 1. Navigate to the 'Policies' section of the app. Familiarize yourself with the available options for managing your policy. 2. If you need... ⇲
 
Ads issue

Frequent prompts to download the app despite usage

Fix: 1. Ensure that you are logged into the app with the same account you used to download it. This can sometimes resolve persistent prompts. 2.... ⇲
 
Performance issue

Unreliable performance during critical situations

Fix: 1. Ensure that your device's software is up to date by going to Settings > General > Software Update. 2. Close any unnecessary apps running... ⇲
 
Customization issue

Inability to edit driving status easily

Fix: 1. Navigate to the 'Driving Status' section of the app. Look for an 'Edit' button or option to change your status. 2. If you cannot find th... ⇲
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 what users are saying
Good experience
95.2%

Bad experience
2.7%

Neutral
2.1%

~ from our NLP analysis of 410,194 combined software ratings.

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 Private Data Liberty Mutual collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Browsing History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
    • Other Data