fix problems on Credit Union ONE (Michigan) [iphone]

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Credit Union ONE (Michigan)
Info:
company: Credit Union ONE
: https://www.cuone.org/access/bank-anywhere/mobile-banking
: www.cuone.org
Chat with our AI-based Credit Union ONE (Michigan) Support
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Account issue

Cannot view account balance

Fix: 1. Refresh the app: Pull down on the account screen to refresh the data. This can sometimes resolve display issues. 2. Check for updates: E... ⇲

Rewards not visible

Fix: 1. Check rewards eligibility: Review the terms and conditions of the rewards program to ensure you are eligible for rewards. 2. Update the... ⇲

Debit card rewards not accessible

Fix: 1. Check eligibility: Review the terms of the debit card rewards program to ensure you meet the criteria for accessing rewards. 2. Update t... ⇲

Cannot retrieve check copies

Fix: 1. Check the app's document section: Look for a section in the app where check images may be stored or accessible. 2. Use online banking: I... ⇲
 
Payments issue

Late pending charges

Fix: 1. Review transaction history: Check your transaction history for any recent charges that may not have been processed yet. 2. Keep track of... ⇲
 
Login issue

Login issues

Fix: 1. Reset your password: If you are having trouble logging in, use the 'Forgot Password' feature to reset your password. 2. Clear app cache:... ⇲
 
Settings issue

Auto transfers not available

Fix: 1. Check settings: Go to the settings or transfers section of the app to see if auto transfer options are available and properly configured.... ⇲
 
UI issue

Navigation issues

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its navigation structure. 2. Use the search functi... ⇲

Old app was more user-friendly

Fix: 1. Explore settings: Check if there are any settings that can be adjusted to make the app more user-friendly for your preferences. 2. Creat... ⇲

Landscape mode missing on iPad

Fix: 1. Rotate your device: Ensure your iPad is unlocked for rotation and try rotating it to see if the app adjusts to landscape mode. 2. Check... ⇲

Running total missing

Fix: 1. Check account settings: Look for any settings in the app that may allow you to enable a running total feature. 2. Manually track totals:... ⇲
 
Crashes issue

Credit Union ONE (Michigan) crashes when depositing checks

Fix: 1. Ensure good lighting: When taking pictures of checks, ensure there is adequate lighting to help the app recognize the check properly. 2.... ⇲
 
Compatibility issue

Some features reserved for online only

Fix: 1. Use a web browser: Access your account through a web browser on your device to utilize features that are not available in the app. 2. Do... ⇲
 
Downloads issue

Direct deposit form not downloadable

Fix: 1. Check the app's forms section: Look for a section in the app where forms may be available for download. 2. Use online banking: If the ap... ⇲
 
Notifications issue

Notifications not working

Fix: 1. Check notification settings: Go to your iPhone settings, find the Credit Union ONE app, and ensure notifications are enabled. 2. Restart... ⇲
 
Slow issue

Slow app performance

Fix: 1. Clear app cache: Go to your iPhone settings, find the Credit Union ONE app, and clear its cache if the option is available. 2. Restart y... ⇲
 
Updates issue

Transaction report outdated

Fix: 1. Refresh the app: Pull down on the transaction report screen to refresh the data. 2. Check for updates: Ensure the app is updated to the... ⇲
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 what users are saying
Good experience
96.7%

Neutral
1.9%

Bad experience
1.3%

~ from our NLP analysis of 7,676 combined software ratings.

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 Private Data Credit Union ONE (Michigan) collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics