fix problems on Dolly [iphone]

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—— Run into issues on Dolly? Get help pending when official support gets back to you!

Dolly: Moving & Delivery Help
Info:
company: Dolly, Inc.
: https://dolly.com/support
: dolly.com
Chat with our AI-based Dolly Support
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Loading issue

Late arrivals of movers

Fix: Set a buffer time in your schedule to accommodate potential delays. Inform your helpers of your time constraints when confirming the schedul... ⇲
 
Updates issue

Cancellation of scheduled helpers

Fix: Always have a backup plan. Consider booking additional helpers in advance or have a list of alternative services ready in case of cancellati... ⇲

Frequent changes in assigned movers

Fix: When booking, ask for confirmation of the assigned movers and their availability to reduce the likelihood of changes. OR Stay flexible wi... ⇲
 
Bugs issue

Unprofessional behavior of some helpers

Fix: Document any unprofessional behavior with photos or notes and report it through the app's feedback feature to ensure it is addressed in the... ⇲

Inability to submit ratings for helpers

Fix: Check if there are any updates available for the app that may fix this issue, as it could be a temporary glitch. OR If the rating feature... ⇲
 
Compatibility issue

Insufficient vehicle size for moves

Fix: Before booking, assess the size of your move and select a vehicle size that matches your needs. The app may provide guidelines on vehicle ca... ⇲
 
Permissions issue

Lack of proper equipment for moving

Fix: Before your move, check the app for any equipment that can be requested or rented, such as dollies or moving blankets, and ensure these are... ⇲
 
Support issue

Difficulty in reaching customer support

Fix: Use the app's FAQ section to find answers to common issues before attempting to contact customer support, as this may save time. OR Try r... ⇲

Delayed response from customer service

Fix: Be persistent but patient. If you do not receive a response within a reasonable time, follow up through the app or any provided contact meth... ⇲
 
UI issue

Confusing app interface

Fix: Take some time to explore the app's features and settings. Familiarize yourself with the layout and where key functions are located to impro... ⇲
 
Payments issue

Inaccurate billing and payment issues

Fix: Double-check your order summary before confirming payment to ensure all charges are correct. Keep a record of your payment confirmations for... ⇲
 
Security issue

Limited liability for damages caused by helpers

Fix: Review the app's terms of service regarding liability and consider purchasing additional insurance for your move if available. OR Take ph... ⇲

Unclear vetting process for helpers

Fix: Research any available information on the app regarding the vetting process for helpers to understand how they are selected. OR Choose he... ⇲
 
Settings issue

No clear guidelines for service expectations

Fix: Before your move, review any available resources in the app that outline what to expect from the service, including timelines and responsibi... ⇲
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 what users are saying
Good experience
92.5%

Bad experience
6.4%

Neutral
1.0%

~ from our NLP analysis of 35,999 combined software ratings.

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 Private Data Dolly collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics