fix problems on Мособлгаз [iphone]

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—— Run into issues on Мособлгаз? Get help pending when official support gets back to you!

Мособлгаз
Info:
company: AO Mosoblgaz
: https://kr.omnidesk.ru/knowledge_base/
: lkk.mosoblgaz.ru
Chat with our AI-based Мособлгаз Support
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UI issue

No visible status for new applications

Fix: Check if there is a 'Status' or 'My Requests' section in the app where you can view the status of your applications. If not, try logging out... ⇲

Hidden submitted requests

Fix: To find hidden submitted requests, check all sections of the app, including archived or completed requests. Sometimes, submitted application... ⇲

No status widget for requests

Fix: If there is no status widget, try creating a manual tracking system using a note-taking app or calendar to keep track of your requests and t... ⇲
 
Support issue

No customer support contact

Fix: Look for a 'Help' or 'Support' section within the app. Sometimes, contact information is hidden in these sections. If you find an email or p... ⇲
 
Instructions issue

Lack of instructions

Fix: If the app lacks instructions, try exploring each section of the app thoroughly. Often, there are tooltips or help icons that provide guidan... ⇲
 
Uploads issue

Inability to submit meter readings

Fix: Ensure that you are in the correct section of the app for submitting meter readings. Look for a 'Submit Meter Reading' option. If it’s not a... ⇲
 
Payments issue

Payment issues not displayed

Fix: Check the 'Payments' or 'Billing' section of the app to see if there are any notifications or alerts regarding payment issues. If nothing is... ⇲

Payment method selection malfunction

Fix: If you are experiencing issues selecting a payment method, try clearing the app's cache or data through your iPhone settings. Go to Settings... ⇲
 
Bugs issue

Balance resets after two days

Fix: If your balance resets, check if there are any settings in the app that control balance visibility or refresh rates. Ensure that you are log... ⇲
 
Registration issue

Account number issues during registration

Fix: Double-check the format of the account number you are entering. Ensure that you are not including any extra spaces or characters. If the app... ⇲
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 what users are saying
Good experience
93.1%

Bad experience
4.3%

Neutral
2.6%

~ from our NLP analysis of 233 combined software ratings.

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 Private Data Мособлгаз collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Diagnostics