fix problems on MyWag Hotels [iphone]

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—— Run into issues on MyWag Hotels? Get help pending when official support gets back to you!

MyWag Hotels
Info:
company: Wag Hotels INC
: https://www.waghotels.com/contact/
: www.waghotels.com
Chat with our AI-based MyWag Hotels Support
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Camera issue

camera often shows blank screen

Fix: Restart the app by closing it completely and reopening it. This can refresh the camera feed and resolve temporary glitches. OR Check for... ⇲

blurry camera quality

Fix: Clean the camera lens on your device to ensure there are no obstructions affecting the image quality. Use a soft, lint-free cloth to gently... ⇲

requires app deletion and reinstallation for camera to work

Fix: Instead of deleting the app, try logging out and then logging back in. This can sometimes reset the camera functionality without needing a f... ⇲

inability to switch between cameras

Fix: Check the app settings to see if there is an option to enable switching between front and rear cameras. If not, try restarting the app to se... ⇲

missing cameras in app

Fix: Ensure that the app has the necessary permissions to access all cameras. Go to Settings > Privacy > Camera and check if MyWag Hotels is enab... ⇲
 
Video issue

video freezes when zooming or in fullscreen

Fix: Lower the video quality settings within the app if available. This can help reduce the load on your device and prevent freezing during zoomi... ⇲

landscape mode causes video to stop

Fix: Try locking your device in portrait mode while using the app to avoid the video stopping when switching to landscape. OR Check for any up... ⇲
 
Login issue

login info not saved

Fix: Ensure that you have enabled the 'Remember Me' or 'Save Login Info' option during login. If this option is not available, consider using a p... ⇲

face recognition fails

Fix: Ensure that your face is well-lit and clearly visible to the camera. Avoid backlighting and shadows that may hinder recognition. OR If fa... ⇲
 
Bugs issue

vaccine records not recognized

Fix: Double-check that the vaccine records are in the correct format required by the app. If possible, try re-uploading the records to ensure the... ⇲
 
UI issue

navigation is clunky

Fix: Familiarize yourself with the app's layout and features. Sometimes, taking time to explore can help improve navigation efficiency. OR If... ⇲

inconsistent layout and text

Fix: Try adjusting the display settings on your iPhone. Go to Settings > Display & Brightness and experiment with different text size and display... ⇲

choppy animations

Fix: Close any unnecessary background applications to free up system resources, which can help improve animation smoothness. OR Lower the grap... ⇲
 
Ads issue

advertisements interrupt camera view

Fix: Check if the app has a premium version or subscription that removes ads. If so, consider upgrading to enhance your experience. OR Look fo... ⇲
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 what users are saying
Bad experience
57.6%

Good experience
33.3%

Neutral
9.1%

~ from our NLP analysis of 33 combined software ratings.

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 Private Data MyWag Hotels collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics