fix problems on Seatfrog [iphone]

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—— Run into issues on Seatfrog? Get help pending when official support gets back to you!

Seatfrog: Rail Journey Planner
Info:
company: Seatfrog Pty Ltd
: http://help.seatfrog.com
: www.seatfrog.com
Chat with our AI-based Seatfrog Support
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Payments issue

Payment card saving issue

Fix: Try removing the existing payment method and re-adding it. Go to the settings or payment section of the app, delete the card, and then add i... ⇲

Inability to add payment method

Fix: Check if your payment method is supported by the app. Some apps only accept certain types of cards or payment methods. Ensure your card meet... ⇲

Repeated entry errors for ticket purchase

Fix: Double-check all entered information for accuracy before submitting your purchase. Ensure that all fields are filled out correctly and that... ⇲

Payment refusal on multiple cards

Fix: Check if your cards are valid and have sufficient funds. Sometimes, payment refusals can be due to expired cards or insufficient balance.... ⇲

Useless for bidding without accepted payment card

Fix: Ensure that you have at least one valid payment method added to your account before attempting to bid. This is essential for participating i... ⇲
 
Support issue

Lack of tech support

Fix: Utilize the app's FAQ or help section, which may provide answers to common issues. This can often be found in the settings or support area o... ⇲

Unresolved issues despite multiple help desk contacts

Fix: Keep a detailed log of your communications with the help desk, including dates, times, and the nature of your inquiries. This can help you t... ⇲

Lack of guidance on app usage and auctions

Fix: Look for any tutorial or help section within the app that may provide guidance on how to use its features effectively. OR Search online f... ⇲
 
Updates issue

Dodgy bidding process

Fix: Familiarize yourself with the bidding rules and process by reviewing any available guides or FAQs within the app. Understanding the process... ⇲

Upgraded seats sold out

Fix: If you notice upgraded seats are sold out, consider setting alerts for when they become available. Some apps allow you to be notified when c... ⇲

No train reservation information available in app

Fix: Check if the app has a section for your bookings or reservations. Sometimes, this information is located in a different part of the app than... ⇲
 
UI issue

Unsatisfactory seat allocation

Fix: When booking, review the seating options carefully before finalizing your purchase. If you have specific preferences, try to book as early a... ⇲
 
Compatibility issue

Landscape mode not supported on iPad

Fix: If landscape mode is not supported, consider using the app in portrait mode. This may not be ideal, but it can be a temporary workaround unt... ⇲
 
Crashes issue

Seatfrog crashes when selecting train time

Fix: Try restarting your device to clear any temporary glitches that may be causing the app to crash. This can often resolve performance issues.... ⇲
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 what users are saying
Good experience
88.9%

Bad experience
9.5%

Neutral
1.6%

~ from our NLP analysis of 243 combined software ratings.

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 Private Data Seatfrog collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics