fix problems on Eye4 [iphone]

—— Run into issues on Eye4? Get help pending when official support gets back to you!

Eye4

Info:

company: Shenzhen Vstarcam Technology Co., Ltd.

: http://www.eye4.so

: www.eye4.so

Chat with our AI-based Eye4 Support

🛠️ Common Eye4 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

laser pointer stops in pet mode when app is minimized

Fix: To keep the laser pointer active while the app is minimized, check your device settings. Go to 'Settings' > 'Eye4' and ensure that backgroun... ⇲

audio quality is poor

Fix: Check your internet connection. Poor audio quality can often be attributed to a weak Wi-Fi signal. Try moving closer to your router or using... ⇲

Network issue

Eye4 disconnects frequently

Fix: Ensure that your device's software is up to date. Go to 'Settings' > 'General' > 'Software Update' and install any available updates. This c... ⇲

long reconnection times

Fix: Try resetting your router. Unplug it for about 30 seconds and then plug it back in. This can help improve connection speeds and reduce recon... ⇲

WiFi connection issues require reprogramming

Fix: Try forgetting the Wi-Fi network on your device and reconnecting. Go to 'Settings' > 'Wi-Fi', tap on the network, and select 'Forget This Ne... ⇲

Camera issue

camera loses connection often

Fix: Check for interference from other devices. Ensure that there are no other electronic devices (like microwaves or cordless phones) near your... ⇲

camera requires physical reset

Fix: Check if there is a software reset option in the app settings. This may allow you to reset the camera without needing to physically unplug i... ⇲

Notifications issue

notifications do not work

Fix: Check your notification settings. Go to 'Settings' > 'Notifications' > 'Eye4' and ensure that notifications are enabled. Also, check if 'All... ⇲

push notifications not functioning

Fix: Re-enable push notifications. Go to 'Settings' > 'Notifications' > 'Eye4' and toggle off and then on the 'Allow Notifications' option. OR... ⇲

Crashes issue

Eye4 crashes during operation

Fix: Clear the app's cache. Go to 'Settings' > 'Eye4' and look for an option to clear cache or data. This can help resolve crashes caused by corr... ⇲

Eye4 crashes on iPads

Fix: Ensure that your iPad is running the latest version of iOS. Go to 'Settings' > 'General' > 'Software Update' to check for updates. OR Try... ⇲

Privacy issue

location sharing is mandatory

Fix: Check if there is an option in the app settings to disable location sharing. Go to 'Settings' > 'Eye4' and look for location settings to adj... ⇲

Storage issue

cloud storage fails to record consistently

Fix: Ensure that your device has enough storage space available. Go to 'Settings' > 'General' > 'iPhone Storage' and check if you need to free up... ⇲

Freezing issue

Eye4 freezes on login

Fix: Try restarting your device. This can clear temporary glitches that may cause the app to freeze during login. OR Ensure that you are using... ⇲

Video issue

video playback issues after updates

Fix: Clear the app's cache and data as mentioned earlier. This can help resolve playback issues caused by corrupted data after an update. OR C... ⇲

unable to access cloud videos

Fix: Check your internet connection to ensure it is stable. A weak connection can prevent access to cloud videos. OR Log out of the app and lo... ⇲

UI issue

difficult to delete motion detection reports

Fix: Look for a 'Delete All' option in the motion detection reports section. If not available, try deleting reports one by one by swiping left on... ⇲

Account issue

Eye4 asks for email binding repeatedly

Fix: Ensure that you are logged into the app with the correct account. If you have multiple accounts, try logging out and back in with the correc... ⇲

Updates issue

time does not update automatically

Fix: Check your device's date and time settings. Go to 'Settings' > 'General' > 'Date & Time' and ensure 'Set Automatically' is enabled. OR If... ⇲

Audio issue

speaker stops working after app closure

Fix: Check the app's audio settings to ensure that the speaker is not muted or set to a low volume. Go to 'Settings' > 'Audio' within the app.... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

83.5%

Bad experience

12.3%

Neutral

4.2%

~ from our NLP analysis of 1,921 combined software ratings.

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Private Data Eye4 collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Location
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Purchases
- Location
- Contact Info
- User Content
- Identifiers
- Diagnostics

Cost of Subscriptions

Eye4 monthly card-7: $4.99 video files are reserved for 7 days
Eye4 monthly card- 30: $12.99 video files are reserved for 30 days
Eye4 yearly card-7: $49.99 video files are reserved for 7 days
Eye4 half year card(USA)-7: $28.99 video files are reserved for 7 days
Eye4 monthly card-7(tryout): $0.99 video files are reserved for 7 days
Eye4 monthly card(SA)-7: $2.99 video files are reserved for 7 days
Eye4 yearly card(SA)-7: $24.99 video files are reserved for 7 days
499 Eye4 coupons: $4.99 499 Eye4 coupons
99 Eye4 coupons: $0.99 99 Eye4 coupons
Eye4 monthly card(EU)-7: $4.99 video files are reserved for 7 days