fix problems on Xiao-E [iphone]

—— Run into issues on Xiao-E? Get help pending when official support gets back to you!

Xiao-E

Info:

company: 文平刘

: https://www.mo-linktech.com

Chat with our AI-based Xiao-E Support

🛠️ Common Xiao-E Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Camera feed not available

Fix: 1. Check Permissions: Go to your iPhone's Settings > Privacy > Camera. Ensure that Xiao-E has permission to access the camera. If not, toggl... ⇲

Connection instability

Fix: 1. Check Wi-Fi Signal: Ensure that your iPhone is connected to a strong Wi-Fi signal. Move closer to the router if necessary. OR 2. Reset... ⇲

Battery issue

Battery drains quickly

Fix: 1. Adjust App Settings: Open Xiao-E and check if there are settings to reduce battery usage, such as lowering the video quality or disabling... ⇲

Network issue

Difficult to connect

Fix: 1. Ensure Bluetooth is On: Go to Settings > Bluetooth and make sure it is turned on. The app may require Bluetooth to connect to devices.... ⇲

Wi-Fi connection issues

Fix: 1. Forget and Reconnect to Wi-Fi: Go to Settings > Wi-Fi, tap on your network, and select 'Forget This Network'. Then reconnect by entering... ⇲

Xiao-E does not stay connected

Fix: 1. Check Background App Refresh: Go to Settings > General > Background App Refresh and ensure it is enabled for Xiao-E to maintain connectio... ⇲

Frequent disconnections

Fix: 1. Move Closer to the Router: If you are using Wi-Fi, try to be closer to the router to improve the connection stability. OR 2. Check for... ⇲

Support issue

Poor instructions

Fix: 1. Check Online Resources: Look for user guides or FAQs on the official Xiao-E website or forums that may provide clearer instructions. OR... ⇲

Crashes issue

Xiao-E crashes

Fix: 1. Update the App: Go to the App Store, search for Xiao-E, and check if there is an update available. Updating can fix bugs that cause crash... ⇲

Compatibility issue

Incompatible with some devices

Fix: 1. Check Compatibility: Verify that your device meets the minimum requirements for the app. This information can usually be found on the app... ⇲

Device not recognized by app

Fix: 1. Ensure Device Compatibility: Check if the device you are trying to connect is compatible with Xiao-E. Refer to the app's documentation fo... ⇲

Limited compatibility with newer iPhones

Fix: 1. Check for Updates: Ensure that both your iPhone and the Xiao-E app are updated to the latest versions, as updates may improve compatibili... ⇲

Camera issue

Low picture quality

Fix: 1. Adjust Camera Settings: Within the app, look for settings related to video or picture quality and adjust them to a higher resolution if a... ⇲

Updates issue

Xiao-E does not function after updates

Fix: 1. Clear App Cache: Go to Settings > General > iPhone Storage, find Xiao-E, and select 'Offload App'. This will clear the cache without dele... ⇲

Security issue