fix problems on Auth0 Guardian [iphone]

—— Run into issues on Auth0 Guardian? Get help pending when official support gets back to you!

Auth0 Guardian

Info:

company: Auth0

: https://auth0.com/support

: auth0.com

Chat with our AI-based Auth0 Guardian Support

🛠️ Common Auth0 Guardian Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Auth0 Guardian does not transfer well to new devices

Fix: To ensure a smooth transfer of the Auth0 Guardian app to a new device, first, make sure that you have backed up your old device. Use iCloud... ⇲

Only shows partial digits for codes

Fix: If the app is only showing partial digits for codes, try rotating your device to landscape mode. This often provides a wider view and may di... ⇲

Crashes issue

Crashes immediately upon launch

Fix: If the app crashes upon launch, first try restarting your iPhone. This can clear temporary glitches. If that doesn't work, check for any ava... ⇲

Auth0 Guardian turns off when trying to use push authorization

Fix: If the app crashes when using push authorization, ensure that your device is updated to the latest iOS version. Also, check for any updates... ⇲

Notifications issue

Push notifications do not show immediately

Fix: To address delayed push notifications, check your device's notification settings. Go to Settings > Notifications > Auth0 Guardian and ensure... ⇲

Stopped receiving push notifications

Fix: If you have stopped receiving push notifications, first check your internet connection. Ensure that you are connected to Wi-Fi or cellular d... ⇲

Notifications not working despite being enabled

Fix: If notifications are enabled but not working, try toggling the notification settings off and then back on in Settings > Notifications > Auth... ⇲

Confirmations do not appear

Fix: If confirmations do not appear, check your internet connection to ensure that the app can communicate with the server. A weak connection may... ⇲

Audio issue

No sound for notifications

Fix: To enable sound for notifications, go to Settings > Sounds & Haptics and ensure that the volume is turned up. Then, check the notification s... ⇲

UI issue

Requires copying and pasting to view all digits

Fix: If you need to copy and paste to view all digits, check if there is an option in the app settings to display the full code without needing t... ⇲

Compatibility issue

Auth0 Guardian does not launch on certain iOS versions

Fix: If the app does not launch on certain iOS versions, check the App Store for any updates to the Auth0 Guardian app that may address compatibi... ⇲

Syncing issue

No migration option for new devices

Fix: If there is no migration option, manually set up the app on your new device. Log in with your existing credentials and reconfigure your acco... ⇲

Camera issue

Cannot scan QR codes

Fix: If you are unable to scan QR codes, ensure that your camera is functioning properly. Test the camera in another app to confirm it is working... ⇲

Installation issue

Cannot install application

Fix: If you cannot install the Auth0 Guardian app, check your device's storage to ensure there is enough space. Go to Settings > General > iPhone... ⇲

Security issue

Same code received for different accounts

Fix: If you are receiving the same code for different accounts, ensure that you have set up each account correctly within the app. Check that eac... ⇲

Support issue

Lacks instructions for starting the app

Fix: If the app lacks instructions, check the official Auth0 documentation online for setup guides and FAQs. This can provide you with the necess... ⇲