fix problems on Opal Travel [iphone]

—— Run into issues on Opal Travel? Get help pending when official support gets back to you!

Opal Travel

Info:

company: Transport for NSW

: http://www.transportnsw.info/general-feedback

Chat with our AI-based Opal Travel Support

🛠️ Common Opal Travel Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Opal Travel only shows routes minimizing walking

Fix: Currently, the app is designed to prioritize routes that minimize walking. To work around this, you can manually check alternative routes us... ⇲

Cannot use iPhone as Opal card

Fix: Currently, the app does not support using your iPhone as an Opal card. As a workaround, consider using a physical Opal card for travel. You... ⇲

Search issue

Trip planner fails to find nearby stations

Fix: Ensure that location services are enabled for the Opal Travel app. Go to your iPhone's Settings > Privacy > Location Services, and make sure... ⇲

Customization issue

No option to set route preferences

Fix: Since the app does not allow for setting route preferences, consider using alternative navigation apps that offer this feature. Google Maps... ⇲

Payments issue

Inability to use registered Opal Card for discounts

Fix: If your registered Opal card is not applying discounts, ensure that you are using the card correctly at the station gates. Double-check that... ⇲

No option to add Opal card to wallet

Fix: Since the app does not support adding your Opal card to your digital wallet, you will need to continue using your physical card. Make sure t... ⇲

Top up options limited

Fix: If you find the top-up options limited, consider using the Opal website to manage your account and top up your card. The website may offer m... ⇲

Camera issue

Cannot scan Opal card using phone

Fix: Currently, the app does not support scanning Opal cards. As a workaround, always carry your physical Opal card with you for scanning at entr... ⇲

Freezing issue

Opal Travel freezes frequently

Fix: If the app freezes, try closing the app completely and reopening it. To do this, swipe up from the bottom of the screen (or double-click the... ⇲

Crashes issue

Opal Travel crashes during trip searches

Fix: If the app crashes when searching for trips, try clearing the app's cache. Go to your iPhone's Settings > General > iPhone Storage, find the... ⇲

UI issue

Cannot paste Opal card number

Fix: If you are unable to paste your Opal card number, try typing it manually. Ensure that you are entering the number correctly, as any mistakes... ⇲

Bugs issue

Inaccurate balance display

Fix: If the balance displayed in the app is inaccurate, check your balance on the Opal website or at a ticket machine to verify the correct amoun... ⇲

Overall app deemed useless

Fix: If you find the app overall useless, consider using alternative apps for travel planning and public transport navigation. Apps like Google M... ⇲

Updates issue

Mandatory updates to use the app

Fix: To avoid issues with mandatory updates, regularly check for updates in the App Store and install them as soon as they are available. This wi... ⇲

Misleading bug fix descriptions

Fix: If you find the bug fix descriptions misleading, keep track of the issues you encounter and note any changes after updates. This can help yo... ⇲

Compatibility issue

Lacks features available on website

Fix: If the app lacks features available on the website, use the website for those specific functions until the app is updated. Bookmark the webs... ⇲

Frequent logouts

Fix: If you are frequently logged out, ensure that you are using the latest version of the app. Check for updates in the App Store and install th... ⇲

Features issue

No live tracking for journeys

Fix: Since the app does not offer live tracking, consider using other navigation apps that provide real-time tracking of public transport. Google... ⇲

Network issue

Non-functional without Wi-Fi

Fix: If the app is non-functional without Wi-Fi, consider downloading offline maps or using other navigation apps that allow offline access. Goog... ⇲