fix problems on Mi LUMA [iphone]

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—— Run into issues on Mi LUMA? Get help pending when official support gets back to you!

Mi LUMA
Info:
company: ATCO
: https://www.lumapr.com
: www.lumapr.com
Chat with our AI-based Mi LUMA Support
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Login issue

Forces login every time

Fix: 1. Enable 'Remember Me' option: If available, ensure you check the 'Remember Me' or 'Stay logged in' option during login to avoid repeated l... ⇲

No Face ID login

Fix: 1. Check for updates: Ensure the app is updated to the latest version, as new features like Face ID may be added in updates. OR 2. Use To... ⇲
 
Account issue

No option to save account

Fix: 1. Use a password manager: Consider using a password manager app to store your login credentials securely, making it easier to log in withou... ⇲

Cannot view invoice history

Fix: 1. Check app settings: Look for an 'Invoices' or 'Billing' section in the app settings or main menu to access your invoice history. OR 2.... ⇲

Cannot save or print bills

Fix: 1. Take screenshots: Use the screenshot feature on your iPhone to capture your bills and save them as images. OR 2. Use a PDF converter a... ⇲
 
Network issue

Intermittent access

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue... ⇲

Mi LUMA often claims no internet connection

Fix: 1. Reset network settings: Go to Settings > General > Reset > Reset Network Settings. This can resolve connectivity issues. OR 2. Test ot... ⇲
 
Payments issue

Payment processing errors

Fix: 1. Verify payment details: Double-check that your payment information is entered correctly in the app settings. OR 2. Try a different pay... ⇲

Rejection fees for payments

Fix: 1. Verify payment details: Ensure that all payment information is accurate to avoid rejection fees. OR 2. Contact your bank: If you conti... ⇲
 
Support issue

Cannot report outages

Fix: 1. Use alternative communication: If the app lacks this feature, consider reporting outages through the company's website or social media ch... ⇲

Customer support is lacking

Fix: 1. Use FAQs and help sections: Check the app or website for FAQs that may address your issues without needing direct support. OR 2. Join... ⇲
 
Security issue

Frequent password reset required

Fix: 1. Use a password manager: This can help you manage and remember complex passwords, reducing the need for resets. OR 2. Create a strong b... ⇲
 
Registration issue

Internal errors during registration

Fix: 1. Check for app updates: Ensure you are using the latest version of the app, as updates may fix registration issues. OR 2. Restart the r... ⇲
 
Updates issue

Multiple app revisions with little improvement

Fix: 1. Provide feedback: Use the app's feedback feature to suggest improvements based on your experience, which may help future updates. OR 2... ⇲
 
Customization issue

No share option for PDF invoices

Fix: 1. Use screenshots: Capture the invoice as a screenshot and share it through messaging or email apps. OR 2. Use a third-party app: Consid... ⇲
 
Crashes issue

Mi LUMA crashes during payment

Fix: 1. Clear app cache: As mentioned earlier, clearing the app cache can help resolve crashes. Offload the app and reinstall it if necessary.... ⇲
 
UI issue

Difficult to navigate

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout and features better. OR 2. Look for t... ⇲
 
Performance issue

Inconsistent performance

Fix: 1. Restart the app: Close the app completely and reopen it to refresh its performance. OR 2. Free up device storage: Go to Settings > Gen... ⇲
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 what users are saying
Bad experience
75.8%

Good experience
20.3%

Neutral
3.8%

~ from our NLP analysis of 703 combined software ratings.

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 Private Data Mi LUMA collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Usage Data
    • Diagnostics