fix problems on Pen Air CU [iphone]

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—— Run into issues on Pen Air CU ? Get help pending when official support gets back to you!

Pen Air CU Mobile
Info:
company: Pen Air Credit Union
: https://www.penair.org/
: www.penair.org
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UI issue

Quick balance widget not functioning

Fix: 1. Remove and re-add the widget: Long press on the home screen until the apps jiggle, tap the '+' icon in the top left corner, find the Quic... ⇲

New bill pay layout not user-friendly

Fix: 1. Explore the layout: Take time to navigate through the new bill pay section to familiarize yourself with the changes. Look for tutorials o... ⇲

Interface feels outdated

Fix: 1. Explore app settings: Check if there are any themes or display settings that can be adjusted to improve the look and feel of the app. 2.... ⇲
 
Customization issue

Limited options for debit card management

Fix: 1. Access the debit card management section: Open the app, navigate to the 'Accounts' tab, and look for 'Debit Card Management'. If options... ⇲
 
Account issue

Inability to view credit card transactions in app

Fix: 1. Check account settings: Ensure that your credit card is linked to your Pen Air CU account in the app. Go to the 'Accounts' section and ve... ⇲

Multiple accounts difficult to manage

Fix: 1. Use account nicknames: If the app allows, assign nicknames to your accounts for easier identification. This can help you quickly distingu... ⇲

No option to freeze debit card

Fix: 1. Use the website: If the app does not provide an option to freeze your debit card, log into your Pen Air CU account via a web browser to s... ⇲
 
Updates issue

Old quick view option removed

Fix: 1. Familiarize with new features: Explore the app to find alternative ways to quickly view account information, as the layout may have chang... ⇲

Pen Air CU performance has degraded after updates

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find the Pen Air CU Mobile app, and select 'Offload App'. This will remove th... ⇲
 
Crashes issue

Pen Air CU crashes frequently

Fix: 1. Update the app: Go to the App Store and check for any available updates for the Pen Air CU Mobile app. Updates often include bug fixes th... ⇲
 
Security issue

Requires full password instead of quick access

Fix: 1. Check app settings: Open the app and navigate to settings to see if there is an option to enable quick access or biometric login (like Fa... ⇲
 
Notifications issue

Notifications are not relevant

Fix: 1. Adjust notification settings: Go to the app settings and review the notification preferences. Disable notifications that are not relevant... ⇲
 
Compatibility issue

Inconsistent functionality across devices

Fix: 1. Ensure all devices are updated: Check that the Pen Air CU Mobile app is updated to the latest version on all devices to ensure consistent... ⇲
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 what users are saying
Good experience
96.1%

Bad experience
2.0%

Neutral
1.9%

~ from our NLP analysis of 8,674 combined software ratings.

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 Private Data Pen Air CU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data