fix problems on [iphone]

—— Run into issues on ? Get help pending when official support gets back to you!

Mobile Campus

Info:

company: 2U, Inc.

: https://2u.com/contact/

Chat with our AI-based Support

🛠️ Common Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

loses custom colors after update

Fix: After an update, the app may reset to default settings. To restore your custom colors, go to the app settings and look for a 'Theme' or 'App... ⇲

missing print functionality for slides

Fix: Check if the app has a 'Share' or 'Export' feature that allows you to save slides as PDF or image files. Once saved, you can print them usin... ⇲

Slow issue

mobile wall posts update slowly

Fix: Ensure that your internet connection is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if the update speed i... ⇲

slow login and class access

Fix: Clear the app cache and data from your device settings to improve performance. This can help speed up the login process. OR Try logging i... ⇲

lag with action buttons

Fix: Close any unnecessary background applications to free up memory, which can help reduce lag in the app. OR Try restarting your device to r... ⇲

Features issue

submission feature unavailable on mobile

Fix: Check if there is a mobile version of the submission feature. Sometimes, features are only available on the desktop version. If so, use the... ⇲

no 'all play' option for lectures

Fix: Check if there is a playlist or a 'My Lectures' section in the app that allows you to play all lectures in sequence. If not, you may need to... ⇲

no AirPrint/WiFi printing functionality

Fix: If AirPrint is not available, try saving documents as PDFs and then using a PDF viewer that supports AirPrint to print them. OR Check if... ⇲

missing play button for lectures

Fix: If the play button is missing, try refreshing the app or logging out and back in. This can sometimes restore missing features. OR Check f... ⇲

no captions option on app

Fix: Check the settings within the app to see if there is an option to enable captions or subtitles for videos. This may be located in the video... ⇲

inability to view multiple videos or questions

Fix: If the app does not support viewing multiple videos at once, consider using a split-screen feature if your device supports it, allowing you... ⇲

inability to view lecture notes and video simultaneously

Fix: If the app does not support split-screen, consider using a second device to view lecture notes while watching the video on your primary devi... ⇲

Compatibility issue

certain pages not accessible on mobile

Fix: Try clearing the app cache and data from your device settings. This can resolve issues with loading specific pages. After clearing, restart... ⇲

mobile platform lacks full accessibility

Fix: Check the app settings for any accessibility options that may be available, such as text size adjustments or voice-over features. OR If a... ⇲

inconsistent performance on phone

Fix: Ensure that your device's operating system is up to date, as updates can improve app performance and stability. OR Try uninstalling and r... ⇲

Bugs issue

inconsistent 'complete' button functionality

Fix: If the 'complete' button is not responding, try restarting the app. If that doesn't work, log out and log back in to refresh your session.... ⇲

error submitting short answer responses

Fix: Ensure that you are connected to the internet when submitting responses. If you are offline, the submission may fail. OR Try refreshing t... ⇲

Freezing issue

freezes easily

Fix: Close any unnecessary background applications to free up memory. You can do this by double-tapping the home button and swiping up on apps yo... ⇲

UI issue

touch functionality fails after switching apps

Fix: If touch functionality fails, try restarting your device. This can help reset any temporary glitches affecting touch responsiveness. OR E... ⇲

poor organization and setup

Fix: Explore the app settings to see if there are options to customize the layout or organization of content to better suit your needs. OR Con... ⇲

Network issue

external resources unavailable

Fix: Ensure that you have a stable internet connection, as external resources may require online access. If you are offline, try accessing them w... ⇲

Loading issue

videos fail to load for offline viewing

Fix: Make sure that you have downloaded the videos correctly while connected to the internet. Check the download settings in the app to ensure of... ⇲

offline viewing issues

Fix: Ensure that you have downloaded the content properly while connected to the internet. Check the download settings to confirm that offline vi... ⇲

slow dashboard loading

Fix: Clear the app cache and data from your device settings to improve loading times. This can help refresh the app's performance. OR Try acce... ⇲

Notifications issue

notification delays

Fix: Check your device settings to ensure that notifications for the app are enabled. Go to Settings > Notifications > Mobile Campus and ensure t... ⇲

Crashes issue

crashes while playing video

Fix: Ensure that your device has enough storage space available. Low storage can cause apps to crash. Delete unnecessary files or apps to free up... ⇲

stopped working completely

Fix: Try restarting your device to refresh the system and clear any temporary glitches that may be causing the app to stop working. OR If the... ⇲

crashes after short usage

Fix: Check for any available updates for the app in the App Store, as updates can fix bugs that cause crashes. OR Clear the app cache and data... ⇲

crashes before opening

Fix: Try restarting your device to clear any temporary issues that may be preventing the app from opening. OR If the app continues to crash, u... ⇲

Downloads issue

download failures

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if downloads i... ⇲

Syncing issue

sync issues between mobile and desktop

Fix: Ensure that you are logged into the same account on both devices. Syncing issues often arise from being logged into different accounts. OR... ⇲

synchronization issues between devices

Fix: Ensure that you are logged into the same account on both devices. Syncing issues often arise from being logged into different accounts. OR... ⇲

login issues on iPad

Fix: Ensure that the app is updated to the latest version. Sometimes, login issues can be resolved with updates that fix bugs. OR Try resettin... ⇲

Battery issue

high battery consumption

Fix: Reduce the screen brightness and close any background apps to conserve battery life while using the app. OR Check the app settings for an... ⇲

Audio issue

audio issues with videos

Fix: Check the volume settings on your device and within the app to ensure that audio is not muted or set too low. OR Try restarting the app o... ⇲

Video issue

video lectures do not play properly

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if playback im... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

92.6%

Neutral

3.9%

Bad experience

3.5%

~ from our NLP analysis of 1,458 combined software ratings.

Switch to these Alternatives:

Fordham Mobile Go App

Pepperdine University

Emerson College

Pocket Prep MSW

Pocket Prep Behavioral Health

NYU Mobile

FNP Mastery | Exam Prep 2025

Pocket Prep LCSW

ASHA Convention

Social Work License Exam Prep

Private Data collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics