fix problems on MyCOMPASS PA [iphone]

​

—— Run into issues on MyCOMPASS PA? Get help pending when official support gets back to you!

myCOMPASS PA
Info:
company: Executive Office of The Commonwealth of Pennsylvania
: https://www.compass.dhs.pa.gov
: www.compass.dhs.pa.gov
Chat with our AI-based myCOMPASS PA Support
   Hello! How can I assist you?  

characters left:
 
Notifications issue

Notifications for important tasks are not sent

Fix: 1. Check your notification settings. Go to Settings > Notifications > myCOMPASS PA and ensure notifications are enabled. 2. Ensure that Do... ⇲
 
Uploads issue

Document upload feature is unreliable

Fix: 1. Ensure you have a stable internet connection when uploading documents. 2. Try uploading documents in smaller sizes or fewer at a time to... ⇲

myCOMPASS PA does not support PDF uploads

Fix: 1. Convert your PDF documents to a supported format (like JPEG or PNG) using a file converter app or online service. 2. Check the app's doc... ⇲

Frequent errors when trying to submit documents

Fix: 1. Ensure your documents are in the correct format and size as specified by the app. 2. Try submitting documents during off-peak hours when... ⇲
 
Account issue

myCOMPASS PA does not remember user devices or credentials

Fix: 1. Check if you have enabled 'Remember Me' or similar options during login. 2. Ensure that your iPhone's settings allow the app to save dat... ⇲

Password reset process is complicated

Fix: 1. Follow the password reset instructions carefully, ensuring you have access to the email or phone number linked to your account. 2. Write... ⇲

myCOMPASS PA does not allow easy access to EBT information

Fix: 1. Navigate through the app's menu to locate the EBT information section. 2. If you cannot find it, check the app's help section or FAQ for... ⇲
 
Bugs issue

SAR submission dates do not match website

Fix: 1. Double-check the submission dates on both the app and the website to ensure you are looking at the same information. 2. Clear the app's... ⇲

Error messages when trying to access benefits information

Fix: 1. Ensure your app is updated to the latest version. 2. Restart the app and try accessing the information again. OR 3. If the error cont... ⇲

myCOMPASS PA fails to display SNAP renewal dates accurately

Fix: 1. Verify your SNAP renewal dates on the official website or through your case worker to ensure accuracy. 2. Clear the app's cache to refre... ⇲
 
Glitches issue

Glitchy navigation and back buttons

Fix: 1. Restart the app to see if the navigation issues resolve. 2. Check for app updates in the App Store and install any available updates.... ⇲
 
Support issue

Lack of communication between app and case workers

Fix: 1. Use the app's messaging feature (if available) to communicate directly with your case worker. 2. Keep a record of your communications in... ⇲
 
Messages issue

Inability to view or access messages

Fix: 1. Check your internet connection to ensure it is stable. 2. Restart the app and try accessing messages again. OR 3. If messages are sti... ⇲
 
Settings issue

myCOMPASS PA does not save user preferences or settings

Fix: 1. Check the app settings to ensure you have saved your preferences correctly. 2. Restart the app after making changes to see if they are r... ⇲
 
Security issue

Security questions are required for every login

Fix: 1. Check if there is an option to remember your device or to skip security questions on trusted devices. 2. Ensure you are using the same d... ⇲

User information is vulnerable to hacking

Fix: 1. Use strong, unique passwords for your account and enable two-factor authentication if available. 2. Regularly update your password and m... ⇲
 
Updates issue

myCOMPASS PA does not provide timely updates on benefit status

Fix: 1. Regularly check the app and the official website for updates, as there may be delays in notifications. 2. Set reminders to check your be... ⇲

Inconsistent performance after recent updates

Fix: 1. Restart your iPhone to clear any temporary issues caused by the update. 2. Check for any additional updates in the App Store that may ad... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
91.0%

Bad experience
5.7%

Neutral
3.2%

~ from our NLP analysis of 59,002 combined software ratings.

 Switch to these Alternatives:
MyUPMC
UPMC Health Plan
MyCHOP
myPennMedicine
MyLVHN
PhilaYMCA
WellSpan
UPMC Central PA Portal
Keystone First Mobile
My Highmark App

 Private Data myCOMPASS PA collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics