fix problems on KERA Public Media App [iphone]

—— Run into issues on KERA Public Media App? Get help pending when official support gets back to you!

KERA Public Media App

Info:

company: NORTH TEXAS PUBLIC BROADCASTING, INC.

: https://www.publicmediaapps.com/support

: www.kera.org

Chat with our AI-based KERA Public Media App Support

🛠️ Common KERA Public Media App Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

recording controls need overhaul

Fix: Check for any available updates for the KERA Public Media App in the App Store. Developers often release updates that improve functionality... ⇲

back 10 seconds button greyed out

Fix: Ensure that you are actively playing a stream or recording when trying to use the back 10 seconds button. If the stream is paused or stopped... ⇲

Crashes issue

KERA Public Media App closes automatically

Fix: Check your device's storage. If your iPhone is low on storage, it may cause apps to crash. Go to Settings > General > iPhone Storage to see... ⇲

KERA Public Media App shuts down when sharing a story

Fix: Ensure that your iPhone's software is up to date. Go to Settings > General > Software Update to check for any available updates. Keeping you... ⇲

KERA Public Media App crashes randomly

Fix: Clear the app's cache if the option is available in the app settings. This can help improve performance and reduce crashes. If not available... ⇲

Network issue

stream loses connection

Fix: Check your internet connection. Ensure you are connected to a stable Wi-Fi network or have a strong cellular signal. You can test your conne... ⇲

streaming issues with live broadcasts

Fix: Try refreshing the stream by stopping and restarting it. Tap the stop button and then select the live broadcast again to see if the issue re... ⇲

network connection problems

Fix: Reset your router if you are using Wi-Fi. Unplug it for about 30 seconds, then plug it back in and wait for it to fully restart. This can re... ⇲

Audio issue

repeats station identification message

Fix: This may be a feature of the app, but if it is excessive, try restarting the app to see if it resets the playback behavior. Close the app co... ⇲

inconsistent audio quality

Fix: Check your device's volume settings and ensure that the app is not muted or set to a low volume. Adjust the volume slider within the app as... ⇲

unwanted music interspersed with news

Fix: Check the app settings for any options related to audio playback or content preferences. Adjust these settings to minimize unwanted interrup... ⇲

Ads issue

advertising interrupts stories

Fix: Check if there is an option within the app to subscribe to an ad-free version or premium service. Some apps offer this as a way to enhance u... ⇲

Search issue

searching capability could be better

Fix: Use specific keywords when searching to improve results. Try to be as descriptive as possible with your search terms to yield better results... ⇲

Support issue

poor customer service

Fix: Utilize any available FAQs or help sections within the app to find answers to common questions. This can often provide quicker solutions tha... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

82.2%

Bad experience

14.3%

Neutral

3.5%

~ from our NLP analysis of 230 combined software ratings.

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Private Data KERA Public Media App collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Search History
- Identifiers
- Usage Data
- Diagnostics