fix problems on Travelio [iphone]

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—— Run into issues on Travelio? Get help pending when official support gets back to you!

Travelio: Apartment & House
Info:
company: Travelio
: http://www.travelio.com
: www.travelio.com
Chat with our AI-based Travelio Support
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Listings issue

listings shown as available are already rented

Fix: 1. Refresh the app by pulling down on the listings page to ensure you have the latest data. 2. Check the date range you are searching for; e... ⇲
 
Support issue

customer service is unresponsive

Fix: 1. Check the app for any alternative contact methods, such as live chat or email support. 2. Try reaching out during off-peak hours when res... ⇲

poor maintenance of properties

Fix: 1. Check reviews for comments on property maintenance before booking. 2. If you encounter maintenance issues during your stay, document them... ⇲

defensive customer service responses

Fix: 1. Remain calm and polite in your communications with customer service, as this may lead to a more constructive response. 2. Clearly outline... ⇲

long wait times for customer service

Fix: 1. Try reaching out during off-peak hours when response times may be quicker. 2. Use the app's help section or FAQs to find answers to commo... ⇲

poor cleaning service

Fix: 1. Document any cleanliness issues with photos and report them through the app immediately. 2. Contact the property owner to address the cle... ⇲

unhelpful maintenance support

Fix: 1. Document any maintenance issues with photos and report them through the app immediately. 2. Contact the property owner directly to addres... ⇲
 
Ads issue

misleading apartment advertisements

Fix: 1. Always read reviews from previous guests to get a better understanding of the property. 2. Look for verified listings or those with a hig... ⇲
 
Settings issue

complicated booking process

Fix: 1. Follow the booking steps carefully, ensuring you fill out all required fields. 2. If you encounter issues, try using a different device o... ⇲

late check-in issues

Fix: 1. Confirm your check-in time with the property owner at least a day before your arrival. 2. If you anticipate being late, communicate this... ⇲

dirty and unprepared accommodations

Fix: 1. Upon arrival, take photos of the condition of the property and report any cleanliness issues through the app immediately. 2. Use the app... ⇲

lack of promised amenities

Fix: 1. Upon arrival, check the amenities listed in the app against what is available in the property. 2. If something is missing, report it thro... ⇲

missing or broken items in accommodations

Fix: 1. Document any missing or broken items with photos and report them through the app immediately. 2. Contact the property owner to request re... ⇲
 
Loading issue

slow loading times

Fix: 1. Ensure you have a stable internet connection by checking your Wi-Fi or cellular data. 2. Close any unnecessary apps running in the backgr... ⇲
 
Audio issue

automatic video playback with sound

Fix: 1. Check the app settings for any options to disable autoplay videos or sound. 2. If there are no settings available, consider muting your d... ⇲
 
Payments issue

difficulties in refund processing

Fix: 1. Review the app's refund policy to understand the process and requirements. 2. Keep all correspondence regarding your refund request docum... ⇲
 
Messages issue

inconsistent communication

Fix: 1. Keep a record of all communications with customer service and property owners to track responses. 2. Use the app's messaging feature for... ⇲
 
Notifications issue

no notifications for important messages

Fix: 1. Check your app notification settings by going to Settings > Notifications > Travelio and ensure notifications are enabled. 2. Make sure y... ⇲
 
Network issue

slow internet connection

Fix: 1. Test your internet speed using a speed test app to determine if the issue is with your connection. 2. If using Wi-Fi, try moving closer t... ⇲
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 what users are saying
Good experience
70.8%

Bad experience
25.5%

Neutral
3.6%

~ from our NLP analysis of 137 combined software ratings.

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 Private Data Travelio collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Diagnostics