fix problems on Active Experience [iphone]

​

—— Run into issues on Active Experience? Get help pending when official support gets back to you!

Active Experience
Info:
company: Active Network, LLC
: http://www.active.com
Chat with our AI-based Active Experience Support
   Hello! How can I assist you?  

characters left:
 
UI issue

Date of birth input field not functional

Fix: 1. Try tapping on the date of birth field multiple times to see if it activates. 2. Restart the app to see if the issue resolves itself. 3... ⇲

Poor user interface

Fix: 1. Familiarize yourself with the app's layout by exploring all menus and options. 2. Look for any tutorials or help sections within the app... ⇲
 
Bugs issue

Inaccurate runner tracking

Fix: 1. Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure Active Experience is se... ⇲

Inability to track multiple runners

Fix: 1. Check the app settings to see if there is an option to add multiple runners or create a group. 2. If the app does not support this featu... ⇲

Inconsistent leaderboard information

Fix: 1. Refresh the leaderboard by pulling down on the screen to update the data. 2. Check for app updates that may address leaderboard issues.... ⇲
 
Network issue

No GPS tracking map available

Fix: 1. Check if the app has a map feature in the settings or during the tracking process. 2. Ensure that you have granted the app permission to... ⇲
 
Slow issue

Slow loading times

Fix: 1. Clear the app's cache by deleting and reinstalling it. 2. Ensure your device has enough storage space. Go to Settings > General > iPhone... ⇲
 
Updates issue

Delayed updates on runner progress

Fix: 1. Ensure that your internet connection is stable and strong. 2. Restart the app to refresh the data feed. 3. Check if there are any app u... ⇲

Lack of real-time updates

Fix: 1. Ensure that you have a stable internet connection. 2. Check the app settings to see if there are options to enable real-time updates. 3... ⇲
 
Freezing issue

Active Experience freezes during use

Fix: 1. Close other apps running in the background to free up memory. 2. Restart your iPhone to clear temporary files and refresh the system. 3... ⇲
 
Privacy issue

Requires excessive personal information

Fix: 1. Review the information requested during account creation and see if you can skip any non-essential fields. 2. If you are uncomfortable p... ⇲
 
Crashes issue

No way to restart tracking after crash

Fix: 1. If the app crashes, try restarting it and see if it allows you to resume tracking. 2. Check if there is a manual option to start a new t... ⇲
 
Compatibility issue

Limited functionality compared to other apps

Fix: 1. Explore all features of the app to ensure you are utilizing it to its full potential. 2. Check for any updates that may add new features... ⇲
 
Performance issue

Overall poor performance during events

Fix: 1. Ensure your device is fully charged and has enough storage space before the event. 2. Close all other apps to free up resources. 3. Res... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
86.6%

Good experience
13.4%

Neutral
0.0%

~ from our NLP analysis of 142 combined software ratings.

 Switch to these Alternatives:
San Francisco Marathon Tracker
RTRT.me
NYRR Racing
B.A.A. Racing App
MCM Organization
Chevron Houston Marathon
Cherry Blossom 10 Mile & 5K
LA Kings
Mammoth Mountain
RUNFARUSA

 Private Data Active Experience collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics