fix problems on Ez ICam [iphone]

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—— Run into issues on Ez ICam? Get help pending when official support gets back to you!

Ez iCam
Info:
company: Wit Electronics Limited
: http://app.ez-icam.com
: app.ez-icam.com
Chat with our AI-based Ez iCam Support
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Camera issue

Ez iCam scrolls through cameras automatically

Fix: 1. Check the app settings for any options related to camera scrolling or auto-switching. Disable any such features if available. 2. Restart... ⇲

Ez iCam fails to connect to camera

Fix: 1. Ensure that both the camera and your iPhone are connected to the same Wi-Fi network. 2. Restart both devices to refresh their connection... ⇲

Ez iCam does not recognize camera connection

Fix: 1. Ensure that the camera is powered on and connected to the same Wi-Fi network as your iPhone. 2. Restart both the camera and your iPhone... ⇲
 
Network issue

connection lost when phone auto locks

Fix: 1. Go to Settings > Display & Brightness > Auto-Lock and set it to 'Never' while using the app to prevent the phone from locking. 2. Check... ⇲

wifi password not provided

Fix: 1. Check the camera's user manual or the manufacturer's website for the default Wi-Fi password. 2. If you have previously connected to the... ⇲

wifi disconnects frequently

Fix: 1. Ensure that your Wi-Fi router is functioning properly and is within range. Restart the router if necessary. 2. Check for interference fr... ⇲

connection error when pressing connect button

Fix: 1. Ensure that both the camera and your iPhone are connected to the same Wi-Fi network. 2. Restart both devices to refresh their connection... ⇲
 
Crashes issue

Ez iCam crashes when switching to landscape

Fix: 1. Check for updates to both the iOS and the Ez iCam app, as updates may fix bugs related to orientation changes. 2. Restart your iPhone to... ⇲
 
Video issue

live streaming feature not functioning

Fix: 1. Ensure that your internet connection is stable and has sufficient bandwidth for live streaming. 2. Check the app settings to ensure that... ⇲

unable to see video or photos on phone

Fix: 1. Ensure that the camera is powered on and connected to the same Wi-Fi network as your iPhone. 2. Restart both the camera and your iPhone... ⇲
 
Slow issue

Ez iCam is laggy

Fix: 1. Close any other apps running in the background to free up system resources. 2. Restart your iPhone to clear temporary files and refresh... ⇲
 
Permissions issue

location access required unnecessarily

Fix: 1. Go to Settings > Privacy > Location Services and find the Ez iCam app. Change the setting to 'While Using the App' if you do not want it... ⇲
 
Loading issue

Ez iCam fails to load past the first screen

Fix: 1. Restart your iPhone to clear any temporary glitches that may be causing the app to hang. 2. Delete the app and reinstall it from the App... ⇲
 
Freezing issue

Ez iCam freezes when trying to view photos

Fix: 1. Restart the app to see if it resolves the freezing issue. 2. Clear the app's cache by deleting and reinstalling it from the App Store.... ⇲
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 what users are saying
Bad experience
60.5%

Good experience
31.5%

Neutral
8.0%

~ from our NLP analysis of 200 combined software ratings.

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 Private Data Ez iCam collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data