fix problems on JESR [iphone]

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—— Run into issues on JESR ? Get help pending when official support gets back to you!

JESR | جسر
Info:
company: المؤسسة العامة لجسر الملك فهد
: https://kfca.sa
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Registration issue

Signup page lacks field names

Fix: Try refreshing the app or restarting your device. Sometimes, a simple refresh can resolve display issues. OR If the problem persists, con... ⇲
 
Login issue

Cannot login after recent update

Fix: Clear the app cache by going to your iPhone settings, selecting the JESR app, and choosing 'Clear Cache' if available. Then, try logging in... ⇲
 
Messages issue

OTP number not received on Qatari line

Fix: Ensure that your phone number is correctly entered in the app settings. Check for any typos or missing digits. OR Try requesting the OTP... ⇲
 
Payments issue

Payment issues at toll gate

Fix: Check your payment method in the app to ensure it is valid and has sufficient funds. Go to the payment settings and verify your card or paym... ⇲

Error message during payment process

Fix: Ensure that your internet connection is stable. Switch between Wi-Fi and mobile data to see if the issue persists. OR Try logging out of... ⇲

JESR does not allow cashless payment for some vehicles

Fix: Verify that the vehicle you are trying to pay for is eligible for cashless payment in the app's terms or guidelines. OR If the vehicle sh... ⇲
 
Support issue

No communication or support available

Fix: Check the app for any FAQ or help section that may provide answers to common issues. This can often be found in the settings or help menu.... ⇲

No information provided about insurance

Fix: Check the app's help or FAQ section for any information regarding insurance coverage and options. OR If no information is available, cons... ⇲
 
Crashes issue

JESR not functioning for several days

Fix: Restart your iPhone to clear any temporary glitches that may be affecting the app's performance. OR Check for any available updates for t... ⇲
 
Bugs issue

Cannot add vehicle due to duplicate plate number

Fix: Check if the vehicle is already listed in your account. If it is, you may need to edit the existing entry instead of adding a new one. OR... ⇲
 
Privacy issue

JESR lacks privacy

Fix: Review the app's privacy settings in the settings menu. Adjust any settings that may be sharing more information than you are comfortable wi... ⇲
 
Compatibility issue

Activation link redirects to desktop error

Fix: Try copying the activation link and pasting it directly into your mobile browser instead of clicking it from the email. OR If the link co... ⇲
 
Freezing issue

JESR freezes during vehicle addition process

Fix: Force close the app by swiping it away from the app switcher and then reopen it. Attempt to add the vehicle again. OR If the issue persis... ⇲
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 what users are saying
Good experience
93.3%

Bad experience
5.0%

Neutral
1.7%

~ from our NLP analysis of 1,551 combined software ratings.

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 Private Data JESR collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Identifiers