fix problems on Cobasi [iphone]

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—— Run into issues on Cobasi? Get help pending when official support gets back to you!

Cobasi: pet shop online
Info:
company: Cobasi Comercio de Produtos Basicos e Industrializados Ltda
: https://www.cobasi.com.br
: www.cobasi.com.br
Chat with our AI-based Cobasi Support
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Search issue

Search results irrelevant

Fix: Refine your search by using specific keywords or filters available in the app. For example, if searching for 'dog food', try including the b... ⇲
 
Payments issue

Checkout errors

Fix: Ensure that all required fields are filled out correctly, including shipping and billing addresses. Double-check for any error messages that... ⇲

Promised discounts not received

Fix: Double-check the terms and conditions of the discount to ensure you met all requirements (e.g., minimum purchase amount). OR If the disco... ⇲
 
Updates issue

Increased delivery time and shipping cost

Fix: Review the shipping options available at checkout. Sometimes selecting a different shipping method can reduce costs and delivery time. Look... ⇲

Lack of delivery tracking information

Fix: After placing an order, check your email for a tracking number. If you don’t receive one, log into your account and check the order status f... ⇲

Higher prices than physical stores

Fix: Check for any ongoing promotions or discounts in the app that may not be available in physical stores. Sometimes, online prices can vary bas... ⇲

Delivery issues and lack of information

Fix: Regularly check your order status in the app for updates. If there are delays, the app may provide notifications or updates regarding your o... ⇲
 
UI issue

Keyboard obstructs input fields

Fix: Try rotating your device to landscape mode, which may provide more space for the keyboard and input fields. Alternatively, tap outside the i... ⇲

Difficult navigation

Fix: Familiarize yourself with the app's layout by exploring different sections. Use the search bar to quickly find specific items instead of bro... ⇲
 
Freezing issue

Cobasi freezes frequently

Fix: Close the app completely by swiping it away in the app switcher, then reopen it. This can help clear temporary issues causing the freeze.... ⇲
 
Settings issue

Cannot change billing address

Fix: Go to your account settings within the app, find the billing information section, and attempt to edit your address there. Make sure to save... ⇲

Inability to modify orders

Fix: Check if the order is still in the processing stage. If it is, you may be able to cancel it and place a new order with the desired modificat... ⇲
 
Account issue

Items marked as undeliverable

Fix: Check the product details for any shipping restrictions. Some items may not be deliverable to your location due to size or shipping regulati... ⇲
 
Syncing issue

Favorites and subscriptions missing

Fix: Log out of the app and log back in to refresh your account data. Sometimes, this can restore missing favorites or subscriptions. OR Check... ⇲
 
Login issue

Cobasi does not save login credentials

Fix: Ensure that you have enabled the 'Remember Me' option when logging in. If this option is not available, check your device settings to ensure... ⇲
 
Crashes issue

Quantity update causes app to crash

Fix: Try updating the quantity in smaller increments (e.g., one at a time) to see if that prevents the crash. If it does, there may be a limit on... ⇲
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 what users are saying
Good experience
95.3%

Bad experience
2.8%

Neutral
1.9%

~ from our NLP analysis of 1,406 combined software ratings.

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 Private Data Cobasi collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location