fix problems on TULU [iphone]

—— Run into issues on TULU? Get help pending when official support gets back to you!

TULU - Own Less, Live More

Info:

company: TULOU LTD

: https://www.tulu.io

: www.tulu.io

Chat with our AI-based TULU Support

🛠️ Common TULU Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Membership cancellation process is difficult

Fix: To cancel your membership, first, open the TULU app and log in to your account. Navigate to the 'Account' or 'Settings' section, where you s... ⇲

Lack of notification for trial ending

Fix: To manage your trial period effectively, set a personal reminder on your phone or calendar a few days before the trial is set to end. This w... ⇲

Support issue

Customer service response is slow

Fix: To expedite your inquiries, try using the in-app chat feature if available, as it may provide quicker responses than email. Be concise and c... ⇲

Delayed customer support responses

Fix: To minimize delays, try to contact customer support during off-peak hours, such as early mornings or late evenings. Be clear and concise in... ⇲

Bugs issue

Items frequently out of stock

Fix: To stay updated on item availability, regularly check the app for restocks or consider following TULU on social media for announcements rega... ⇲

Rental items often malfunction

Fix: Before renting an item, check the reviews and ratings within the app to ensure it is in good condition. If you receive a malfunctioning item... ⇲

Printer frequently malfunctions

Fix: If you are renting a printer, ensure that you follow the setup instructions carefully. Check for any troubleshooting guides in the app or on... ⇲

Account issue

TULU does not register cancellations

Fix: After attempting to cancel your membership, take a screenshot of the confirmation message or email you receive. This will serve as proof of... ⇲

Hidden subscription management

Fix: To manage your subscription, go to the 'Account' or 'Settings' section of the app. Look for a 'Subscriptions' or 'Manage Subscription' optio... ⇲

Payments issue

High fees for services

Fix: Review the pricing structure in the app to understand what fees are associated with rentals. If you find the fees too high, consider renting... ⇲

Overpriced rental items

Fix: Before renting, compare prices of similar items on other rental platforms to ensure you are getting a fair deal. If you find a significant p... ⇲

Customization issue

Limited product selection

Fix: To maximize your options, regularly check the app for new arrivals and updates. You can also provide feedback through the app about the type... ⇲

Performance issue

Inconsistent app performance

Fix: Ensure that your app is updated to the latest version by checking the App Store for updates. If the app continues to perform inconsistently,... ⇲

UI issue

Confusing user interface

Fix: Take some time to explore the app's features and layout. Familiarize yourself with the main sections such as 'Home', 'Rentals', and 'Account... ⇲

No clear instructions for first-time users

Fix: When you first use the app, take a moment to explore any onboarding tutorials or guides that may be available. These can provide valuable in... ⇲

Privacy issue

Harassing phone calls from customer service

Fix: If you are receiving unwanted calls, check the app settings to see if there is an option to manage communication preferences. You may be abl... ⇲