fix problems on RCBCpulz [iphone]

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RCBCpulz
Info:
company: Rizal Commercial Banking Corporation
: https://www.rcbc.com/General/ContactUs
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Storage issue

Statements cannot be saved in gallery

Fix: 1. Open the statement you wish to save. 2. Look for a 'Share' or 'Export' option within the app. 3. Select 'Save to Files' and choose a loca... ⇲
 
Payments issue

Missing June statement

Fix: 1. Check the 'Statements' section in the app to ensure you are looking in the right place. 2. If the June statement is not there, try refres... ⇲

Cannot view issued checks

Fix: 1. Navigate to the 'Checks' section in the app. 2. Ensure you are logged in with the correct account that issued the checks. 3. If checks ar... ⇲

Cannot link credit card

Fix: 1. Ensure that you are entering the correct credit card details. 2. Check if your card is supported by the app. OR 1. Try linking the car... ⇲
 
Security issue

OTP via app not working

Fix: 1. Ensure that your device has a stable internet connection. 2. Restart the app and try requesting the OTP again. 3. Check if notifications... ⇲

Blocked due to maximum OTP attempts

Fix: 1. Wait for a specified time (usually 15-30 minutes) before trying to log in again. 2. Ensure that you are using the correct OTP method (app... ⇲
 
Login issue

Frequent login errors

Fix: 1. Double-check your username and password for any typos. 2. Ensure that Caps Lock is not enabled if you are using a password. OR 1. If y... ⇲

Error AOM-3 after logging in

Fix: 1. Log out of the app and try logging in again after a few minutes. 2. Ensure that your app is updated to the latest version. OR 1. Clear... ⇲

Invalid username or password errors

Fix: 1. Double-check your username and password for any typos. 2. Ensure that Caps Lock is not enabled if you are using a password. OR 1. Use... ⇲
 
Crashes issue

RCBCpulz crashes frequently

Fix: 1. Ensure that your iPhone is updated to the latest iOS version. 2. Check for updates for the RCBCpulz app in the App Store and install them... ⇲
 
Support issue

Poor customer service response

Fix: 1. Use the in-app support feature to submit your queries. 2. Document your issues clearly to ensure they are addressed. OR 1. Check if th... ⇲
 
Registration issue

System errors during account creation

Fix: 1. Ensure that all required fields are filled out correctly. 2. Check for any error messages that may indicate what needs to be corrected.... ⇲
 
Slow issue

Slow app performance after update

Fix: 1. Restart your iPhone to clear any temporary glitches. 2. Close any background apps that may be consuming resources. OR 1. Check for any... ⇲
 
Uploads issue

Error when uploading ID

Fix: 1. Ensure that the ID image is clear and meets the app's requirements (size, format). 2. Check your internet connection. OR 1. Try upload... ⇲
 
Account issue

No transaction history available

Fix: 1. Ensure you are logged into the correct account. 2. Refresh the transaction history page by pulling down on the screen. OR 1. Log out a... ⇲
 
Settings issue

Missing options for bills payment and transfers

Fix: 1. Ensure that you are logged into the correct account that has these features enabled. 2. Check if there are any app updates available. O... ⇲
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 what users are saying
Bad experience
78.6%

Good experience
19.0%

Neutral
2.4%

~ from our NLP analysis of 42 combined software ratings.

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 Private Data RCBCpulz collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Other Data