fix problems on My Synovus [iphone]

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—— Run into issues on My Synovus ? Get help pending when official support gets back to you!

My Synovus Mobile Banking
Info:
company: Synovus Bank
: https://www.synovus.com/mysynovus
: www.synovus.com
Chat with our AI-based My Synovus Support
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Account issue

Clunky account selection for transfers

Fix: 1. Review your account list in the app and remove any accounts that you no longer use. This can help streamline the selection process. 2. If... ⇲

No way to identify debit card numbers

Fix: 1. Check the app settings to see if there is an option to display card numbers. 2. If not, consider writing down your card numbers in a secu... ⇲

Difficult account closure process

Fix: 1. Review the app for any account closure options or instructions. 2. If the app does not provide a clear process, check the bank's website... ⇲

Account selection errors during transfers

Fix: 1. Review your account list in the app and remove any accounts that you no longer use. 2. If the app allows, try to reorder your accounts to... ⇲
 
Syncing issue

Background app refresh not functioning

Fix: 1. Go to Settings > General > Background App Refresh and ensure it is enabled for the Synovus app. 2. If it is already enabled, try toggling... ⇲

Balances fail to update regularly

Fix: 1. Refresh the app by pulling down on the screen to update the balance. 2. Check your internet connection to ensure it is stable. OR 3. L... ⇲
 
Notifications issue

No real-time balance alerts

Fix: 1. Check the app settings to see if there are options for enabling balance alerts. Go to Settings within the app and look for notifications... ⇲

Separate app required for alerts

Fix: 1. Check if the alerts app can be integrated with the Synovus app by looking for settings that allow linking or notifications. 2. If not, co... ⇲
 
Camera issue

Poor check image capture functionality

Fix: 1. Ensure you are in a well-lit area and that the check is flat and free of wrinkles. 2. Hold your phone steady and align the check within t... ⇲
 
Payments issue

Payments not showing up in app

Fix: 1. Refresh the app by pulling down on the screen to update the information. 2. Check your internet connection to ensure it is stable. OR... ⇲

High fees for stopping transfers

Fix: 1. Review the transfer policies in the app to understand the fees associated with stopping transfers. 2. If possible, try to cancel transfer... ⇲

Mobile deposit failures

Fix: 1. Ensure that you are following the correct steps for mobile deposits, including proper image capture and check endorsement. 2. Check your... ⇲
 
Crashes issue

Frequent app crashes

Fix: 1. Ensure that your app is updated to the latest version by checking the App Store. 2. Restart your iPhone to clear any temporary issues.... ⇲
 
Updates issue

Inaccurate balance updates

Fix: 1. Refresh the app by pulling down on the screen to update the balance. 2. Check your internet connection to ensure it is stable. OR 3. L... ⇲

Delayed transaction updates

Fix: 1. Refresh the app by pulling down on the screen to update the transaction history. 2. Check your internet connection to ensure it is stable... ⇲
 
Login issue

Login issues after updates

Fix: 1. Ensure that you are entering the correct login credentials. 2. If you have forgotten your password, use the 'Forgot Password' feature to... ⇲

Facial recognition problems

Fix: 1. Ensure that your iPhone's software is up to date by going to Settings > General > Software Update. 2. Delete the existing facial recognit... ⇲
 
Support issue

Lack of customer service

Fix: 1. Check the app for any help or support sections that may provide FAQs or troubleshooting tips. 2. Look for a community forum or user group... ⇲

Inadequate customer support

Fix: 1. Check the app for any help or support sections that may provide FAQs or troubleshooting tips. 2. Look for a community forum or user group... ⇲
 
Customization issue

Running balance toggle required

Fix: 1. Check the app settings to see if there is an option to enable a running balance view. 2. If not, consider keeping a manual record of your... ⇲
 
Settings issue

iOS shortcuts and widgets not functioning

Fix: 1. Ensure that your iPhone's software is up to date by going to Settings > General > Software Update. 2. Check the app settings to see if th... ⇲

Confusing deposit instructions

Fix: 1. Review the app for any help or support sections that may provide clear instructions for deposits. 2. If the instructions are unclear, con... ⇲
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 what users are saying
Good experience
95.9%

Bad experience
2.3%

Neutral
1.8%

~ from our NLP analysis of 43,027 combined software ratings.

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 Private Data My Synovus collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics