fix problems on Cradlepoint NetCloud Manager [iphone]

—— Run into issues on Cradlepoint NetCloud Manager? Get help pending when official support gets back to you!

Cradlepoint NetCloud Manager

Info:

company: Cradlepoint, Inc.

: https://customer.cradlepoint.com

: cradlepoint.com

Chat with our AI-based Cradlepoint NetCloud Manager Support

🛠️ Common Cradlepoint NetCloud Manager Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Unable to login after update

Fix: 1. Ensure that you are using the correct login credentials. Double-check your username and password. If you have forgotten your password, us... ⇲

Cradlepoint NetCloud Manager crashes when switching accounts

Fix: 1. Make sure your app is updated to the latest version. Go to the App Store, search for Cradlepoint NetCloud Manager, and update if necessar... ⇲

Network issue

No current signal strength readings

Fix: 1. Ensure that your device is properly connected to the network. Check the physical connections and ensure that the device is powered on. 2.... ⇲

Syncing issue

Devices do not populate

Fix: 1. Ensure that your device is connected to the internet. A stable connection is required for the app to retrieve device information. 2. Refr... ⇲

Bugs issue

Error when trying to populate devices

Fix: 1. Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to cellular data or vice versa. 2. Clear the ap... ⇲

Settings issue

Unable to manage devices

Fix: 1. Ensure that you have the necessary permissions to manage devices. Check your account settings to confirm your user role. 2. Restart the a... ⇲

Lacks ability to set up port forwarding

Fix: 1. Check the app settings to see if there is an option for port forwarding. Sometimes, this feature may be hidden under advanced settings. 2... ⇲

Freezing issue

Cradlepoint NetCloud Manager locks up when accessing managed devices

Fix: 1. Close any other apps running in the background to free up memory. Double-click the home button and swipe up on apps to close them. 2. Res... ⇲

Customization issue

Difficult to configure alerts

Fix: 1. Review the alert settings within the app carefully. Make sure you are following the correct steps to configure alerts. 2. Check for any u... ⇲

Compatibility issue

Mobile website is not optimized

Fix: 1. Try accessing the mobile website using a different browser (e.g., Safari, Chrome) to see if the experience improves. 2. Clear your browse... ⇲

UI issue

Cradlepoint NetCloud Manager needs better QA and UI/UX design

Fix: 1. Provide feedback through the app's feedback feature if available, or use the app store review section to share your experience. 2. Explor... ⇲

Features issue

Missing feature for device grouping

Fix: 1. Check the app settings thoroughly to see if there is an option for grouping devices that may not be immediately visible. 2. If the featur... ⇲

Logs issue

No router logs available

Fix: 1. Check the app settings to see if there is an option to enable logging. Sometimes, logging features are turned off by default. 2. If the a... ⇲

Notifications issue

Alerts should be integrated into the app

Fix: 1. Check the app settings to see if there are any options for alerts that may not be immediately visible. 2. If alerts are not integrated, c... ⇲