fix problems on MentalUP [iphone]

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—— Run into issues on MentalUP? Get help pending when official support gets back to you!

MentalUP - Kids Learning Games
Info:
company: Ayasis Yazilim ve Bilisim Teknolojileri Anonim Sirketi
: https://www.mentalup.co/contact-us
: www.mentalup.co
Chat with our AI-based MentalUP Support
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Customization issue

Limited diversity in character options

Fix: Explore the app to see if there are any updates or expansions that include more diverse characters. Sometimes apps release new content that... ⇲
 
Bugs issue

Incorrect answers in trivia games

Fix: Double-check the answers provided by the app against reliable sources. If you find discrepancies, keep a record of them to report later, but... ⇲
 
Notifications issue

Notifications for premium version are annoying

Fix: Adjust the notification settings within the app. Go to the settings menu and look for notification preferences to reduce or turn off premium... ⇲
 
Gameplay issue

Difficulty levels may not suit all users

Fix: Explore the app’s settings to see if there are options to adjust the difficulty level. Some apps allow users to select their preferred level... ⇲
 
Account issue

Password recovery options are inadequate

Fix: Ensure you are using the correct email or username associated with the account. Check your spam folder for recovery emails if you haven't re... ⇲
 
UI issue

Confusing point and reward system

Fix: Take time to review the point and reward system with your child. Discuss how points are earned and what rewards are available to clarify any... ⇲
 
Features issue

Lack of social interaction features

Fix: Encourage your child to share their achievements with friends or family outside the app. This can create a sense of community and social int... ⇲
 
Payments issue

High subscription costs

Fix: Evaluate the app's features to determine if the subscription is worth the cost. If not, consider using the free version or look for discount... ⇲
 
Compatibility issue

MentalUP may not be suitable for older children

Fix: Assess the content and features of the app to see if they can still be beneficial for older children. If not, consider transitioning to more... ⇲

MentalUP may not function properly for some users

Fix: Ensure the app is updated to the latest version. Go to the App Store, find the app, and check for updates. Also, ensure your device's operat... ⇲
 
Support issue

Customer service response issues

Fix: Check the app's FAQ or help section for common issues and solutions. This can often provide immediate answers without needing to contact cus... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
91.6%

Neutral
4.7%

Bad experience
3.8%

~ from our NLP analysis of 30,813 combined software ratings.

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 Private Data MentalUP collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. MentalUP Premium Subscription: $69.99 MentalUP Premium - 12 Months Subscription
  2. MentalUP Standard Subscription: $28.99 MentalUP Standard - 12 Months Subscription
  3. MentalUP Premium Subscription: $49.99 MentalUP Premium - 12 Months Subscription
  4. MentalUP Premium Subscription: $14.99 MentalUP Premium - 1 Month Subscription
  5. MentalUP Premium Subscription: $89.99 MentalUP Premium - 12 Months Subscription
  6. MentalUP Premium Subscription: $49.99 MentalUP Premium - 12 Months Subscription
  7. MentalUP Premium Subscription: $59.99 MentalUP Premium - 12 Months Subscription
  8. MentalUP Premium Subscription: $29.99 MentalUP Premium - 12 Months Subscription
  9. MentalUP Premium: $24.99 MentalUP Premium 12 Months Subscription
  10. MentalUP Premium: $24.99 MentalUP Premium 12 Months Subscription