fix problems on Mocha [iphone]

—— Run into issues on Mocha? Get help pending when official support gets back to you!

Mocha: Unlimited data

Info:

company: Viettel Telecom

: http://mocha.com.vn/faq.html

: mocha.com.vn

Chat with our AI-based Mocha Support

🛠️ Common Mocha Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

very weak signal

Fix: 1. Check your network settings: Go to Settings > Cellular and ensure that Cellular Data is turned on. If you are in a low coverage area, try... ⇲

Mocha crashes

Fix: 1. Update the app: Check the App Store for any updates to the Mocha app. Open the App Store, tap on your profile icon, and scroll down to se... ⇲

Registration issue

does not send activation code

Fix: 1. Check your network connection: Ensure you have a stable internet connection. If you're on Wi-Fi, try switching to cellular data or vice v... ⇲

verification code does not arrive

Fix: 1. Check your SMS settings: Ensure that your phone can receive SMS messages and that there are no blocks on your number. 2. Resend the veri... ⇲

issues with phone number registration

Fix: 1. Double-check your number: Ensure that you are entering your phone number correctly, including the country code. 2. Restart the app: Clos... ⇲

Network issue

cannot call abroad

Fix: 1. Check your plan: Ensure that your Mocha plan includes international calling. Review your account settings within the app. 2. Use a diffe... ⇲

Ads issue

frequent ads

Fix: 1. Upgrade to a premium version: If available, consider upgrading to a paid version of the app that may offer an ad-free experience. 2. Use... ⇲

UI issue

Mocha not intuitive

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. 2. Look for tutorials:... ⇲

Mocha is not user-friendly

Fix: 1. Explore the app: Spend time navigating through the app to become more familiar with its layout and features. 2. Look for tutorials: Chec... ⇲

Screen issue

calls disconnect when screen times out

Fix: 1. Change screen timeout settings: Go to Settings > Display & Brightness > Auto-Lock and set it to 'Never' while using the app. 2. Keep the... ⇲

Security issue

Mocha contains spam content

Fix: 1. Report spam: If you encounter spam content, look for an option to report it within the app. This can help improve the app's content filte... ⇲

Payments issue